Sofitel Chicago, Chicago, Service

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Rank

3rd

Out of 413

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map View Large Map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (777) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (26) bar (136) bath (41) bathroom (197) bed (186) bill (14) breakfast (141) charge (18) check in (56) check out (20) closet (18) complimentary (12) concierge (75) cost (18) deal (40) decor (35) dinner (58) downtown (29) food (98) front desk (73) gym (23) hotel (928) housekeeping (40) lake (44) lobby (90) location (329) lunch (17) manager (17) money (21) parking (30) pillow (23) price (67) rate (43) recommend (83) restaurant (226) room (750) room service (69) service (244) sheets (13) shower (78) staff (302) street (65) suite (97) towel (18) tub (38) valet (30) value (31) view (155) walk (84) wireless (18)

Service

Appears in 244 comments.

86% wrote positive comments about service

The following words were used in comments with Service:
clean (12) comfortable (11) concierge (17) excellent (29) food (13) friendly (17) good (30) great (59) helpful (12) hotel (73) location (26) nice (15) night (15)

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1. Service was truly faultless ( I think this is genuinely the first time I can recall saying this) and I especially liked the feeling when initially opening the door to my room that a bedside light had been left on and the BOSE radio was quietly playing Chicago smooth radio.

"Surpassed expectations " Read full review on TripAdvisor 3/7/2011 Vote

2. Stayed for a night at Sofitel and was impressed with the service from beginning to end.

"Very impressive hotel with luxury service and amenities " Read full review on TripAdvisor 3/3/2011 Vote

3. The location is ideal, the concierge wonderful and the service great.

"Very Nice Hotel " Read full review on TripAdvisor 2/22/2011 Vote

4. I love the small bottles of Evian given out during turn-down service (especially because a bottle of water for the minibar is $6).

"Wonderful Hotel " Read full review on TripAdvisor 2/15/2011 Vote

5. Hotel was not overcrowded, due to low season, but service was on very professional level.

"Nice stay " Read full review on TripAdvisor 2/7/2011 Vote

6. Every night the hotel does a turndown service, which is very nice as well.

"Solid luxury with a great price " Read full review on TripAdvisor 1/23/2011 Vote

7. They even called to apologize for not doing 'turn down' service as I had left the do not disturb sign on the door.

"Everything one could want in a big city hotel " Read full review on TripAdvisor 12/26/2010 Vote

8. Breakfast in the restaurant was delicious and the service was perfection.

"Everything one could want in a big city hotel " Read full review on TripAdvisor 12/26/2010 Vote

9. Overall I would definately reccommend this hotel because of the location, service and cleanliness.

"Perfect Location. " Read full review on TripAdvisor 12/13/2010 Vote

10. We also found the service at the hotel very good with friendly and polite staff who opened the door and greeted us everytime we entered or left the hotel.

"Perfect Location. " Read full review on TripAdvisor 12/13/2010 Vote