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Rank
15th
Out of 427

Hilton Riverside Hotel New Orleans

Average Price: $281  
 
Hotel Class:
2 Poydras Street
New Orleans, 70140 View map  
3-Star Hotel Rank: 6 of 125
Average review rating: 3.89
OpinionWell Value Index: 4
Traveler reviews analyzed: YahooTravel (36) , Travelocity (1) , Expedia (68) , TripAdvisor (1000) , BedBugRegistry (5)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Generous
Appears in 50 comments. 
The following words were used in comments with Generous:
amenity (4)   bed (3)   busy (3)   decorate (3)   desk (3)   elevator (4)   friendly (3)   good (8)   horrible (3)   hotel (13)   management (6)   need (3)   new (5)   nice (9)   not (4)   public (4)   room (8)   service (6)   staff (8)   trip (2)    
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1. the food that was served during the general sessions was mediocre at best.
"Customer service could use improvement " Read full review on TripAdvisor   5/19/2012 Vote      
2. The bathroom was nicely appointed and clean throughout, plenty of soft towels of generous size.
"Lovely place near the Quarter " Read full review on TripAdvisor   5/14/2012 Vote      
3. Staff were generally nice though.
"so bad it's funny " Read full review on TripAdvisor   5/7/2012 Vote      
4. I do alot of traveling in my line of work so I made a point of contacting Fred Sawyer the general manager to let him know how impressed I was with his staff and their dedication to their jobs.
"Great Time in New Orleans " Read full review on TripAdvisor   5/3/2012 Vote      
5. it wasn't 'average' as is stated in the overall rating but 'very good' seems much too generous for the experience.
"Back at the Riverside Hilton for Jazz Fest 2012 - a little better than average " Read full review on TripAdvisor   5/1/2012 Vote      
6. Finally, the hotel restaurant, Drago's, while generally quite ordinary, features as an appetiser some grilled oysters that are justifiably renown even in a city famous for its creative oyster recipes.
"Great facility in the Big Easy " Read full review on TripAdvisor   3/27/2012 Vote      
7. After escalating the issue to the front desk manager and, finally, Carlos, the general manager, Carols agreed to take my ID and the FedEx tracking number back to the business center to look for the package.
"Poor treatment by managers, wonderful treatment by other staff " Read full review on TripAdvisor   2/4/2012 Vote      
8. The friendly and professional treatment I received from waiters, valets, bellhops, maids, and other staff here was unfortunately tarnished by poor treatment by the front desk and general managers when a package was lost.
"Poor treatment by managers, wonderful treatment by other staff " Read full review on TripAdvisor   2/4/2012 Vote      
9. general manager was called and was rude to my staff, unheard of.
"Loud, smelly rooms, unprofessional staff " Read full review on TripAdvisor   1/23/2012 Vote      
10. They are very generous with room comps.
"Fine hotel, but.... " Read full review on TripAdvisor   1/21/2012 Vote      
   
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