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OpinionWell
Rank
110th
Out of 279

Westin Washington Dc

Average Daily Rate: NA  
 
Hotel Class:
2100 Massachusetts Avenue NorthWest
Washington DC, 20008 View map  
5-Star Hotel Rank: 12 of 12
Average review rating: 3.67
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (35) , TripAdvisor (117)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 16 comments. 
The following words were used in comments with Front desk:
good (2)   hotel (5)   ice (2)   wrong (2)    
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1. As the hotel is undergoing renovations, the ice machines are not accessible but the front desk is more than happy to send room service up with ice.
"Great stay " Read full review on TripAdvisor   8/16/2008 Vote      
2. Front desk staff were good and quick.
"Was OK " Read full review on TripAdvisor   4/6/2008 Vote      
3. , doorman, bellhops, maids) were exteremly nice and very helpful, but the front desk staff I felt were lacking in personality and seemed bothered when I was checking in and then asked a simple question later in the week.
"Westin Embassy Row " Read full review on TripAdvisor   5/15/2007 Vote      
4. I suggested to the front desk that they have a floor for animals, as it was annoying.
"A little disappointed. " Read full review on Expedia   8/25/2009 Vote      
5. the horibble front desk who tried to tell us only smoking rooms are available- until we threatened to leave- then one non-smoking magically opened upthe room was HORRIBLE- borken tiles in the shower, coffee maker in the bathroom (appetizing) terrible bed and stained carpet, scratched armoir- veiw of the trash dumpster in the courtyard- would have complained but we were exhausted from drving up from Savannah GA so we just gave up.
"terrbile stay-avoid " Read full review on TripAdvisor   8/29/2008 Vote      
6. the concierge couldnt make us a reservation and gave us the wtong directions for the place we chose for dinner- nothing like walking 15 min in the wrong direction (as per the concierges directions) to hail a cab and find the place 3 blocks from the hotelwe took dessert back to the room- called room service for a fork- after 2 hours and 7 calls (at 9pm at night) i was told to go to the front desk- where the employee at the desk told me he couldn`t get me a fork and to go into the lobby bar and ask-just what i want to do in my pajamas- after standing next to an gentleman in a tux and his escort date for 15 min in the bar i finalyl got my fork.
"terrbile stay-avoid " Read full review on TripAdvisor   8/29/2008 Vote      
7. Construction going on at the hotel so front desk was moved into a meeting room of sorts, but staff welcomed us and made us feel at home.
"Hospitality made me forget the construction " Read full review on TripAdvisor   7/30/2008 Vote      
8. Part of the ballroom is being used as the front desk.
"Nice stay, nice location " Read full review on TripAdvisor   6/29/2008 Vote      
9. The front desk would not change our room but did send up a bowl of fruit.
"Plumbing was Awful. Not a typical Westin " Read full review on TripAdvisor   4/29/2008 Vote      
10. After confirming and re-confirming at the front desk we stiil were taken to the wrong category of room for which we were guaranteed.
"Nice, but.... " Read full review on TripAdvisor   3/31/2008 Vote      
   
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