Hilton Grand Vacations Club at Hilton Hawaiian Village, Honolulu, Front Desk

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OpinionWell
Rank

47th

Out of 165

Hilton Grand Vacations Club at Hilton Hawaiian Village	Average Price: $296 Check Rates

Hotel Class:

2003 KALIA Road

Honolulu, 96815 View map

3-Star Hotel Rank: 9 of 20
Average review rating: 4.3

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (5) , Travelocity (3) , TripAdvisor (151) , YahooTravel (216)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (23) balcony (47) bar (37) bath (15) bathroom (19) beach (195) bed (26) breakfast (26) charge (18) check in (36) check out (13) complimentary (9) concierge (10) cost (18) deal (8) dinner (13) fee (12) food (60) front desk (12) hotel (202) housekeeping (14) laundry (13) lobby (16) location (69) lunch (8) manager (12) massage (7) money (24) ocean (51) parking (51) pool (154) price (34) rate (12) recommend (28) restaurant (73) room (283) service (68) shower (16) spa (13) staff (79) street (14) suite (42) towel (34) tub (8) valet (20) valet parking (9) value (11) view (106) walk (63) wireless (7)

Front desk

Appears in 12 comments.

The following words were used in comments with Front desk:
friendly (2) housekeeping (3) nice (6) night (2)

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1. Called the front desk when I got home and they went up to look for it and sure enough someone had nicely folded it and left it on top of the dryer.

"one word - fabulous " Read full review on TripAdvisor 4/28/2012 Vote

2. Service from everyone - front desk, valet, bell desk, concierge - was very friendly and nice.

"6 Nights at the HHV Lagoon Tower - 2 BR unit " Read full review on TripAdvisor 4/18/2012 Vote

3. The difference as explained by the front desk is that garden view puts you on the lower floors, but for the almost $1000.00 difference I would take that.

"Perfect for a family gathering " Read full review on TripAdvisor 2/29/2012 Vote

4. I did let the front desk know at the end of our stay and they did credit our hotel bill for the incident.

"Very good for families staying in Waikiki " Read full review on TripAdvisor 11/19/2011 Vote

5. Called the front desk and she had one room available with a King went to get key then moved all our things to new room then found it was a Handicap room No Tub shower leaks all over the floor, all tables and facilities set at knee level Great if I wasn't 6'3' Called the Manager Kim who promptly blamed me for the fact that I missed the fact that the room was a double I guess I missed the fine print where it said dbl on the reservation.

"WORST STAY IN WAIKIKI EVER " Read full review on TripAdvisor 5/1/2011 Vote

6. First call to front desk yielded a forward to housekeeping--we were told they were termites.

"Termites! " Read full review on TripAdvisor 3/11/2011 Vote

7. The front desk staff and concierge personnel were very helpful and friendly.

"Lagoon Tower - Ocean front condo " Read full review on TripAdvisor 1/20/2011 Vote

8. My husband contacted the front desk and was told that you have to stay a minimum of 7 nights in the HGVC in order to get housekeeping.

"No Housekeeping-Stinking Garbage-No Towels - Fun??? " Read full review on TripAdvisor 7/26/2007 Vote

9. So, each afternoon we had to stop at the front desk for towels and shampoo for the 4 of us (my husband, myself and our 2 teenagers).

"No Housekeeping-Stinking Garbage-No Towels - Fun??? " Read full review on TripAdvisor 7/26/2007 Vote

10. Calls to Conceige, front desk and guest services got the same: 'we cannot do anything about it' The event on the lawn ended at 9 PM but the music at the Shell Bar behind the lawn at another Hilton tower played until midnight.

"Noise, Noise, Noise " Read full review on TripAdvisor 7/9/2007 Vote