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Manager
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Appears in 10 comments.
66% wrote positive comments about manager
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1. the breakfast buffet was plentiful and delicious, and all staff we encountered, from housekeeping to waitstaff to managers were friendly and helpful.
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2. I am Hhonors Gold (which doesn't mean much), but on arrival, I got a nice hand written note from the manager welcoming me back (a nice touch).
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3. The first day we had no trouble finding space, but after arriving back at the hotel around 7:30 on the second day, it was so busy that the hotel manager was directing parking and we were directed to go to the 9th (and top) floor to find a spot.
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4. I am drafting a letter to the hotel manager - they need to post their rates and not put their employees in this awkward position.
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5. -Getting a call 15 minutes later from the night manager to apologize to me, and being told that we would work out some sort of discount for our trouble.
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6. -Getting a call 15 minutes later from the night manager to apologize to me, and being told that we would work out some sort of discount for our trouble.
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7. The manager personally greets people as they check in, and thanks them for their business.
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8. Also the rooms were first rate accommodations and I would have given this hotel the highest rating but I had a small problem with one of the night desk managers which I was able to correct in the morning before check-out.
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9. -After the police left, from hearing our story, an hour later (so long because the elevators were broken again) the night manager and security officer showed up to kick us out, for above mentioned assault, and we should be glad an arrest wasn`t made.
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10. -After the police left, from hearing our story, an hour later (so long because the elevators were broken again) the night manager and security officer showed up to kick us out, for above mentioned assault, and we should be glad an arrest wasn't made.
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