Hotel Chandler, New York City, Service

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Rank

41st

Out of 676

Hotel Chandler	Average Price: $348 Check Rates

Hotel Class:

12 East 31st Street

New York City, 10016 View map

3-Star Hotel Rank: 15 of 154
Average review rating: 4.05

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (79) , TripAdvisor (628) , YahooTravel (8)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) bar (131) bath (36) bathroom (221) bed (158) bill (9) breakfast (177) charge (10) check in (52) check out (20) closet (15) complimentary (50) concierge (14) cost (23) deal (27) decor (25) dinner (24) downtown (10) food (50) front desk (83) gym (21) hotel (1299) housekeeping (20) lobby (93) location (449) manager (11) mini bar (12) money (30) neighborhood (25) parking (14) pillow (36) price (124) rate (72) recommend (128) restaurant (116) room (1087) room service (20) service (170) sheets (23) shower (185) staff (500) street (123) suite (34) towel (54) tub (10) value (41) view (66) walk (169) water pressure (13) wireless (32)

Service

Appears in 169 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
clean (16) customer (13) excellent (18) friendly (11) good (25) great (27) helpful (10) hotel (48) lobby (10) location (16) nice (15) night (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Our room (a suite) had a very traditional decor (a bit of a contrast with the more modern lobby and public areas), but was serviceable, large, and cozy.

"Oasis on 31st " Read full review on TripAdvisor 5/22/2012 Vote

2. I love the 'turning down' service where they leave a chocolate on your pillow before bed in the evening and turn down the covers.

"Fabulous! Love it! " Read full review on TripAdvisor 5/21/2012 Vote

3. What a great hotel staff and service were brilliant and made the stay here first class.

"New York Holiday " Read full review on TripAdvisor 5/14/2012 Vote

4. 3) The turn-down service was automatic (they usually arrived around 7 pm), which is nice, as you don't have to request it.

"Definitely NOT sleepless in Manhattan. " Read full review on TripAdvisor 5/7/2012 Vote

5. The customer service is outstanding, everyone at the hotel is more than eager to always be helpful.

"Hotel Jewel in NYC " Read full review on TripAdvisor 4/17/2012 Vote

6. Great hotel, excellent service, great staff, hotel was undergoing renovations to lobby with little or no effect on guests, to compensate hotel were giving complimentary breakfast and wine and cheese each evening for a few hours, very kind and enjoyable.

"Wonderful trip to ny " Read full review on TripAdvisor 3/27/2012 Vote

7. The service we received was fantastic, room was a good size and very clean.

"Great Stay at the Chandler " Read full review on TripAdvisor 3/22/2012 Vote

8. It was in a great location and the service was excellent.

"SURPRISE SURPRISE ! " Read full review on TripAdvisor 3/17/2012 Vote

9. The reason that this received 5 stars is simply because of the excellent service that I received.

"Best Service in New York " Read full review on TripAdvisor 3/10/2012 Vote

10. Great service and conveniently located and everything walking distance, I mean, it is NY.

"It was Nice, but... " Read full review on TripAdvisor 3/8/2012 Vote