Hilton New York, New York City, Staff

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Rank

72nd

Out of 676

Hilton New York	Average Price: $495 Check Rates

Hotel Class:

1335 Avenue of the Americas

New York City, 10019 View map

4-Star Hotel Rank: 30 of 106
Average review rating: 3.9

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (180) , Travelocity (29) , Expedia (97) , TripAdvisor (1809) , BedBugRegistry (35)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (59) bar (231) bath (64) bathroom (368) bed (316) bill (37) breakfast (536) charge (142) check in (351) check out (72) check-out (43) closet (38) complimentary (56) concierge (140) cost (106) deal (82) decor (62) dinner (54) fee (43) fitness center (29) food (255) front desk (180) gym (75) hotel (2920) housekeeping (110) lobby (401) location (1223) lunch (38) maid (37) manager (61) mini bar (36) money (83) parking (59) pillow (58) price (280) rate (149) recommend (184) restaurant (333) room (2935) room service (115) service (592) shower (169) staff (773) street (250) suite (115) towel (113) value (81) view (228) walk (368) wireless (135)

Staff

Appears in 773 comments.

87% wrote positive comments about staff

The following words were used in comments with Staff:
clean (86) comfortable (29) concierge (34) courteous (31) desk (54) friendly (208) good (56) great (77) helpful (187) hotel (189) housekeeping (40) lobby (28) location (65) new (32) nice (61) pleasant (33) polite (29)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The great staff in The Marketplace sorted this out for us however and advised us to get more tokens for the remaining mornings of our stay from reception.

"Great trip to NYC " Read full review on TripAdvisor 5/23/2012 Vote

2. Have to say staff was nice when I asked for robes and maids were lovely when I showed the dirt but nothing seemed to get done.

"Ask for robe when you check in!! " Read full review on TripAdvisor 5/22/2012 Vote

3. Lots of rooms, but the Front Desk staff were very efficient and I only spent a few minutes in line to check in.

"Great meeting/convention place " Read full review on TripAdvisor 5/21/2012 Vote

4. The hotel was clean, in a perfect location and the staff were friendly.

"I will never stay in a Hilton again " Read full review on TripAdvisor 5/21/2012 Vote

5. The staff was very pleasant.

"Could not have worked out better! " Read full review on TripAdvisor 5/19/2012 Vote

6. The rooms are very large, staff welcoming and bed linens excellent.

"Great location, extra charges for wifi and gym access " Read full review on TripAdvisor 5/18/2012 Vote

7. The hotel was clean and tidy and the staff very pleasant, with the exception of one who was rather grumpy when he brought to my daughters room the travel cot we had asked for.

"A Nice Enough Hotel " Read full review on TripAdvisor 5/18/2012 Vote

8. A super place to visit with great music, friendly staff and good smoothies.

"An expensive stay " Read full review on TripAdvisor 5/16/2012 Vote

9. Lobby is busy but staff are friendly and efficient.

"Good location " Read full review on TripAdvisor 5/16/2012 Vote

10. Excellent staff with a good selection of food.

"An expensive stay " Read full review on TripAdvisor 5/16/2012 Vote