w Hotel Chicago, Chicago, Staff

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Rank

64th

Out of 415

w Hotel Chicago	Average Price: $324 Check Rates

Hotel Class:

172 West Adams at LaSalle

Chicago, 60603 View map

4-Star Hotel Rank: 29 of 39
Average review rating: 3.3

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (36) , MyTravelGuide (75) , Travelocity (13) , TripAdvisor (638) , YahooTravel (37)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (31) bar (139) bath (21) bathroom (122) bed (150) bill (18) breakfast (52) charge (27) check in (87) check out (20) checkout (15) closet (22) complimentary (36) concierge (164) cost (20) deal (18) decor (52) dinner (71) downtown (37) fee (14) food (56) front desk (82) gym (23) hotel (1037) housekeeping (14) lake (12) lobby (184) location (234) manager (24) money (16) parking (20) pillow (14) price (56) rate (64) recommend (75) restaurant (146) room (992) room service (60) service (322) shower (52) spa (16) staff (286) street (46) suite (25) towel (24) tub (16) valet (13) view (49) walk (73) wireless (26)

Staff

Appears in 286 comments.

93% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (10) attentive (10) concierge (20) desk (19) excellent (14) experience (10) friendly (62) good (11) great (36) helpful (67) hotel (61) location (15) nice (26) pleasant (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff at the W were friendly, helpful and pleasant but one member stood out - Eden Bernal, the concierge, organized reservations and made suggestions that ensured our time in Chicago was memorable and extra special.

"Outstanding Concierge!! " Read full review on TripAdvisor 5/24/2012 Vote

2. The service is second to none, the staff is always friendly, remember your name - greet you with a smile always.

"Fantastic Hotel " Read full review on TripAdvisor 5/20/2012 Vote

3. The W staff suggested it and it was probably the best part of our stay.

"W Chicago - City Center " Read full review on TripAdvisor 5/15/2012 Vote

4. The staff was incredibly helpful and friendly.

"W Chicago - City Center " Read full review on TripAdvisor 5/14/2012 Vote

5. I highly recommend their staff to be official tour guides for people looking for a hip and fun weekend.

"Awesometastic " Read full review on TripAdvisor 5/14/2012 Vote

6. We enjoyed the location, amenties and signature cocktails and the dog enjoyed a warm welcome from the staff - especially the concierge tk karadzovski - who took her on walks when we were out all day.

"Chic dog friendly getaway " Read full review on TripAdvisor 5/13/2012 Vote

7. The staff was helpful when we had trouble making our reservation for the airport limo.

"A Fine Hotel with Oddball Atmosphere " Read full review on TripAdvisor 5/12/2012 Vote

8. The staff in the actual hotel was wonderful from the front desk to the restuarant and maid staff.

"Great hotel, great W staff, horrible valet service " Read full review on TripAdvisor 5/9/2012 Vote

9. Liked the location, room was nice and the staff was friendly and helpful.

"Good location, good attitude " Read full review on TripAdvisor 5/8/2012 Vote

10. It was a perfect weekend thanks to Laurelin and the W staff.

"My husbands 60th Birthday weekend " Read full review on TripAdvisor 5/8/2012 Vote