9. very average for 5* hotel, and for price of room - fairly new hotel - decor felt far more like a W than a St Regis, and not in a good way - check in fine, though a little slow - only 2 check-in desks, wouldn't like to see it when its busy (which it was, we were just lucky with timing) - told me my room would be ready in 5 minutes - then came back and said it would be three hours - i shudder to think what happened for it to be initially 5 minutes to 3 hours - i had a meeting anyway so wasn't that put out - room was very nice to be fair - big tv, comfy bed, very bright and airy, electric blinds etc - bathroom very plush, nice shower, big sunken tub check out painful - overcharged on a drinks bill, when i queried it said i'd have to wait as bar wasn't open yet (it was 11.30am and the bar IS the lobby effectively) - left with a bad taste - plenty more better chains and boutiques in the city.