Hotel Edison, New York City, Front Desk

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Rank

111th

Out of 676

Hotel Edison	Average Price: $316 Check Rates

Hotel Class:

228 West 47TH Street

New York City, 10036 View map

3-Star Hotel Rank: 36 of 154
Average review rating: 3.67

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (51) , Expedia (93) , MyTravelGuide (1) , TripAdvisor (1135) , YahooTravel (83)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) bar (136) bath (62) bathroom (419) bathtub (20) bed (284) bill (26) breakfast (248) charge (41) check in (131) check out (35) closet (28) concierge (87) cost (52) deal (56) decor (81) dinner (31) discount (25) food (130) front desk (122) hotel (2423) housekeeping (30) lobby (212) location (1106) lunch (22) maid (21) maid service (12) manager (50) money (118) parking (24) pillow (52) price (358) rate (70) recommend (205) refund (13) restaurant (201) room (2334) service (201) sheets (49) shower (185) shuttle (24) staff (701) street (143) suite (100) towel (106) tub (19) value (129) view (84) walk (199) wireless (24)

Front desk

Appears in 122 comments.

54% wrote positive comments about front desk

The following words were used in comments with Front desk:
bad (7) clean (8) concierge (7) desk (125) doorman (5) friendly (15) helpful (24) hotel (13) management (8) new (5) night (12) noise (5) problem (9) rude (7) secure (8) service (7) staff (49) well (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Michael, the front desk clerk, was very personable, friendly and helpful.

"Grand Dame in Times Square " Read full review on TripAdvisor 5/7/2012 Vote

2. Housekeepers give a warm smile and hello daily, the front desk people are more then helpful + professional, right down to the two brothers at the front door who will help you any way they can.

"Great Hotel " Read full review on TripAdvisor 4/25/2012 Vote

3. The staff was very helpful from the front desk to the doorman giving advice--- Highly recommend the hotel to all.

"Great Hotel! " Read full review on TripAdvisor 4/23/2012 Vote

4. The staff - front desk, security, doorman - are courteous, friendly and efficient.

"Great time in NYC " Read full review on TripAdvisor 4/16/2012 Vote

5. The staff was outstanding: from front desk, to security, to concierge, to cleaning staff.

"Great place to stay " Read full review on TripAdvisor 3/26/2012 Vote

6. apologies but i lost the names of duty manager that morning and doorman but big thanks to front desk youssef and agnes in transportation who delt with us very well,cafe edison is a little gem,all the staff very friendly and there egg n bacon breakfast was exellent,first time ever as well exellent tvs in the rooms.

"edison hotel new york,yes please. " Read full review on TripAdvisor 2/16/2012 Vote

7. Front desk help is horrible.

"Customer service " Read full review on TripAdvisor 1/30/2012 Vote

8. The staff (doormen, front desk, security) are very good.

"Two weeks in NYC with 3 Aussies " Read full review on TripAdvisor 1/19/2012 Vote

9. We reported our concerns to the front desk staff and they were very helpful and apologetic, offering to show me several rooms they had available to see if there might be a room with softer beds.

"Excellent service and location, hit-or-miss beds " Read full review on TripAdvisor 1/16/2012 Vote

10. The nite we arrived it was late and pouring rain, the front desk staff was wonderfully pleased and most helpful.

"LOVELY HOTEL " Read full review on TripAdvisor 1/14/2012 Vote