Crowne Plaza Austin North Central, Austin, Service

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Rank

22nd

Out of 287

Crowne Plaza Austin North Central	Average Price: $149 Check Rates

Hotel Class:

6121 North IH 35

Austin, 78752 View map

3-Star Hotel Rank: 6 of 77
Average review rating: 3.52

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (1) , MyTravelGuide (135) , Travelocity (9) , TripAdvisor (216) , YahooTravel (8)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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amenity (13) bar (33) bathroom (40) bed (40) breakfast (47) charge (10) check in (48) check out (7) complimentary (6) concierge (10) cost (3) deal (10) decor (3) dinner (15) discount (4) downtown (28) food (24) freeway (8) front desk (88) gym (5) highway (12) hot tub (4) hotel (306) housekeeping (11) interstate (3) lobby (21) location (54) maid (4) manager (27) money (15) parking (30) pillow (11) pool (28) price (25) rate (34) recommend (20) restaurant (33) room (336) room service (14) service (85) sheets (8) shower (22) shuttle (11) staff (135) street (6) suite (5) towel (12) value (11) walk (5) wireless (11)

Service

Appears in 85 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
comfortable (6) customer (16) desk (6) excellent (9) exceptional (5) friendly (7) good (10) great (14) hotel (23) liked (5) need (6) nice (6) poor (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The other employees went out of their way to provide the best service possible as well.

"Staff is wonderful " Read full review on TripAdvisor 5/11/2012 Vote

2. Overall, my room was comfortable, but the real crowning jewel of this hotel is it's excellent customer service.

"Staff is wonderful " Read full review on TripAdvisor 5/11/2012 Vote

3. Their warm and hospitable service is exceptional.

"Staff is wonderful " Read full review on TripAdvisor 5/11/2012 Vote

4. Great rooms, service and breakfast.

"Great Experience " Read full review on TripAdvisor 4/4/2012 Vote

5. That is a night and day example of poor versus excellent customer service.

"Inconsistant Staff (Some + / Some -) // Lack of attention to detail " Read full review on TripAdvisor 3/24/2012 Vote

6. From the person who greeted us at the door, to the person who checked us in, to the person who checked us out; we had fabulous service.

"Austin Marathon " Read full review on TripAdvisor 2/22/2012 Vote

7. The hotel is average, a good stay, however the shuttle service and team are what puts this place at the top.

"The Shuttle is the best! " Read full review on TripAdvisor 2/18/2012 Vote

8. I prefer staying at Crown Plaza in austin because of the excellent service/friendly hotel personnel there.

"review of hotel and executive floor " Read full review on TripAdvisor 2/12/2012 Vote

9. Customer service like this is amazing.

"Fabulous Staff!!!! " Read full review on TripAdvisor 2/6/2012 Vote

10. It was like coming home each night - the service was exceptional.

"Fabulous Staff!!!! " Read full review on TripAdvisor 2/6/2012 Vote