Westin Boston, Boston, Front Desk

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OpinionWell
Rank

13th

Out of 197

Westin Boston	Average Price: $344 Check Rates

Hotel Class:

10 Huntington Avenue

Boston, 02116 View map

4-Star Hotel Rank: 11 of 38
Average review rating: 4.05

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (2140) , Travelocity (21) , TripAdvisor (1509) , YahooTravel (136)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (77) bar (291) bath (35) bathroom (273) bed (332) bill (57) breakfast (227) charge (110) check in (269) check out (43) complimentary (42) concierge (209) cost (88) deal (82) decor (50) dinner (78) discount (39) downtown (72) fee (34) food (224) front desk (174) gym (77) hotel (2642) housekeeping (86) lobby (293) location (1054) manager (40) money (67) parking (210) pillow (79) pool (195) price (240) rate (193) recommend (181) restaurant (483) room (2202) room service (116) service (456) shower (136) staff (636) street (342) suite (123) to park (37) towel (57) valet (104) valet parking (50) value (47) view (521) walk (382) wireless (105)

Front desk

Appears in 174 comments.

73% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (23) great (9) helpful (22) hotel (22) lobby (8) location (8) management (14) nice (8) night (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel screwed up - but I will say that the front desk clerk was helpful, patient and friendly with the mistake and worked his best to correct the situation.

"Loved Parts of It, Disliked Parts of It " Read full review on TripAdvisor 5/20/2012 Vote

2. On a more positive note, the front desk staff is pleasant and helpful, and the location adjacent to upscale shopping is excellent.

"Nice enough but..... " Read full review on TripAdvisor 5/12/2012 Vote

3. Reservations (thanks Kelly & Sarah @the front desk) handled all details correctly & w/aplomb.

"Ideal location, top notch service " Read full review on TripAdvisor 5/9/2012 Vote

4. The bed was super comfy and the front desk and staff were extremelyhelpful and friendly.

"Location, Comfort and Great Service " Read full review on TripAdvisor 4/28/2012 Vote

5. I arrived after midnight and the front desk staff were busy helping other people.

"Great Location " Read full review on TripAdvisor 4/26/2012 Vote

6. The front desk clerk who checked me in went above and beyond to help me with a variety of matters (like arranging for a roll-away for a friend staying over the last night), as did the front desk clerks and concierges to whom I posed questions during my visit (probably four interactions).

"Nice, HUGE, busy conference hotel in good location " Read full review on TripAdvisor 4/19/2012 Vote

7. Front desk friendly.

"great location " Read full review on TripAdvisor 4/4/2012 Vote

8. Front desk was great at check-in and check-out.

"Huge hotel connected to mall, good area " Read full review on TripAdvisor 3/27/2012 Vote

9. The front desk staff was very friendly and helpful.

"A great place to stay " Read full review on TripAdvisor 3/8/2012 Vote

10. We were greatly impressed by the agents at the front desk; they made us feel welcome and genuinely appreciated our arrival.

"Fabulous Stay at the Copley!! " Read full review on TripAdvisor 3/2/2012 Vote