Chateau Sonesta, New Orleans, Service

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Rank

44th

Out of 427

Chateau Sonesta	Average Price: $196 Check Rates

Hotel Class:

800 Iberville Street

New Orleans, 70112 View map

3-Star Hotel Rank: 23 of 125
Average review rating: 3.95

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (14) balcony (79) bar (110) bathroom (92) bed (135) bill (20) breakfast (53) charge (27) check in (63) check out (16) concierge (26) cost (18) deal (34) decor (19) dinner (17) discount (17) fee (13) food (39) front desk (136) gym (12) hotel (852) housekeeping (24) lobby (91) location (317) manager (19) money (18) parking (82) pillow (24) pool (139) price (90) rate (36) recommend (50) restaurant (103) room (1031) room service (50) service (137) sheets (15) shower (32) staff (236) street (337) suite (41) towel (35) tub (17) valet (31) valet parking (20) value (22) view (41) walk (71) water pressure (12) wireless (21)

Service

Appears in 136 comments.

69% wrote positive comments about service

The following words were used in comments with Service:
clean (8) customer (10) desk (10) excellent (9) good (15) great (19) guest (8) helpful (6) hotel (37) internet (7) location (8) most (6) new (7) poor (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Good internet service, comfy bed, large rooms.

"Under renovations WILL be quite nice " Read full review on TripAdvisor 5/3/2012 Vote

2. Check in was speedy Dawn was so delightful service with a smile I loved it.

"Pleasantly surprised! Awesome Hotel " Read full review on TripAdvisor 4/13/2012 Vote

3. Yet another hotel in New Orleans that not only had amazing customer service but was more than happy to let me check in a lot earlier than the advertised time.

"Practical Hotel in Great Location " Read full review on TripAdvisor 1/17/2012 Vote

4. Room was clean and service was excellent.

"Great customer service! " Read full review on TripAdvisor 1/14/2012 Vote

5. The service was excellent and the lobby bar was a nice place to have a drink before heading out on the town.

"Great Trip! " Read full review on TripAdvisor 1/3/2012 Vote

6. The noise was never too much of a problem, but if you are a late or light sleeper, then you might want to consider avoiding a stay until the work is done!:)The concierge services were great; Shawn served as a bellman and was an apt host for our stay, and gave wonderful tips for a first-time visitor for such things as where how to use the St.

"Nice Stay near the Heart of the French Quarter " Read full review on TripAdvisor 12/23/2011 Vote

7. The service desk was a delight, and was readily available for suggestions for dinner, drinks and sights.

"Perfect location, nostalgic charm. " Read full review on TripAdvisor 12/9/2011 Vote

8. The customer service was outstanding and Maureen, the by-request manager, was even more helpful.

"My favorite place to stay in New Orleans " Read full review on TripAdvisor 11/5/2011 Vote

9. The rate was good, the rooms were wonderful and the service was very attentive.

"NOLA Wedding " Read full review on TripAdvisor 10/31/2011 Vote

10. So, to me their customer service was GREAT.

"Great Hotel Experience in the Big Easy " Read full review on TripAdvisor 10/18/2011 Vote