The Horton Grand Hotel and Suites, San Diego, Service

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Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) balcony (35) bar (34) bathroom (30) bed (34) breakfast (35) charge (5) check in (14) check out (5) closet (4) cost (10) deal (10) decor (20) dinner (6) downtown (11) fee (4) food (13) front desk (33) gym (5) hotel (351) housekeeping (4) lobby (14) location (108) lunch (7) maid service (3) manager (4) money (5) parking (34) pillow (6) pool (10) price (17) rate (12) recommend (19) restaurant (82) room (274) room service (11) service (41) shower (17) staff (108) street (24) suite (5) to park (4) towel (6) valet (27) valet parking (10) value (8) view (11) walk (43) waterfront (5) wireless (9)

Service

Appears in 41 comments.

53% wrote positive comments about service

The following words were used in comments with Service:
bad (3) breakfast (2) car (2) customer (12) expectation (3) friendly (4) good (5) great (6) horrible (3) hotel (14) night (4) responsive (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. however, with one exception service was very poor and staff appeared unfriendly and apathetic to needs of customers.

"Of historical interest, but... " Read full review on TripAdvisor 11/21/2011 Vote

2. The service was very good.

"Horton Grand Reunion Locale " Read full review on TripAdvisor 10/22/2011 Vote

3. Valet services were great and we had no problems getting our car in and out over our 3 night stay.

"Quirky hotel, great location " Read full review on TripAdvisor 7/3/2011 Vote

4. Great customer Service.

"Business " Read full review on TripAdvisor 5/20/2011 Vote

5. Unique decor, wonderful service, and a lovely courtyard.

"Gorgeous hotel makes you feel like you're far away from it all! " Read full review on TripAdvisor 1/25/2011 Vote

6. Justin for his fast service and Norma for her quick and honest response.

"Honesty " Read full review on TripAdvisor 8/26/2010 Vote

7. Service was wonderful.

"Great Hotel! Service, Location, and Style Unmatched in San Diego " Read full review on TripAdvisor 3/12/2010 Vote

8. We found the accommodations to be clean and lovely and the service was friendly and responsive to our needs.

"SO NICE!! " Read full review on Expedia 5/19/2009 Vote

9. The service was friendly, the bed was extremely comfortable, and breakfast at the hotel was great.

"great stay in gaslamp district " Read full review on Expedia 3/5/2009 Vote

10. The service was friendly.

"Very pleasant " Read full review on TripAdvisor 12/19/2008 Vote