Crowne Plaza Hotel Cleveland City Centre, Cleveland, Complain

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OpinionWell
Rank

12th

Out of 115

Crowne Plaza Hotel Cleveland City Centre	Average Price: $209 Check Rates

Hotel Class:

777 Street Clair Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 10 of 22
Average review rating: 3.74

OpinionWell Value Index: 5

Traveler reviews analyzed: YahooTravel (19) , MyTravelGuide (901) , Travelocity (4) , Expedia (19) , TripAdvisor (203)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 24 comments.

The following words were used in comments with Complain:
bill (2) cost (2) desk (4) elevator (2) extra (2) free (5) garage (2) hotel (3) never (2) new (2) night (2) not (3) offers (2) park (3) pleasant (2) room (3) suite (2) valet (2)

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1. When I complained about the AC and all the noise it made, the staff told me the AC was off in the whole hotel.

"Stuffy, dirty and expensive. " Read full review on TripAdvisor 10/28/2011 Vote

2. Some guests had gotten food vouchers from the front desk after complaining about the heat - we were not given that option.

"We were the Guinea Pigs for a failed renovation! " Read full review on TripAdvisor 8/30/2011 Vote

3. Both rooms were warm - we complained and were told that the air would improve as the system starting working from the roof down - we were on the 20th floor.

"We were the Guinea Pigs for a failed renovation! " Read full review on TripAdvisor 8/30/2011 Vote

4. ' And we were not told about this until we called down to complain.

"No AC, and they knew it " Read full review on TripAdvisor 8/6/2011 Vote

5. Other people complained about the elevator in their reviews and I really don't know what their complaint was.

"Hotel was great - Great Location " Read full review on TripAdvisor 7/8/2011 Vote

6. Everyone on here complains about parking too 18 dollars really? Its downtown.

"Best Customer Service Ever " Read full review on TripAdvisor 9/7/2010 Vote

7. If I had paid full price i would have been sorely disappointed but got a great deal so I can't complain too much.

"Nothing spectacular but it worked! " Read full review on TripAdvisor 8/5/2010 Vote

8. She left and we called the housekeeping department to complain.

"Great view, but many annoyances " Read full review on TripAdvisor 7/31/2010 Vote

9. When we called to complain to priceline, we were granted a free breakfast the next morning.

"A Two Star FlopHouse At Best " Read full review on TripAdvisor 7/15/2010 Vote

10. The lines were out the door when i went to him and complained and he just took care of it in seconds.

"impressive! " Read full review on TripAdvisor 8/30/2009 Vote