Benson Hotel, Portland, Poor

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OpinionWell
Rank

17th

Out of 287

Benson Hotel	Average Price: $176 Check Rates

Hotel Class:

309 Southwest Broadway

Portland, 97205 View map

4-Star Hotel Rank: 7 of 16
Average review rating: 3.76

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (72) , MyTravelGuide (1390) , Travelocity (8) , TripAdvisor (389) , YahooTravel (34)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

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a bit small (3) annoy (5) avoid (5) bad (27) broken (4) complain (10) complaint (5) dated (18) dingy (10) dirty (24) disappoint (29) disturbing (5) expensive (23) filthy (4) gross (4) hard (15) hate (4) horrible (5) ignored (4) issue (15) lack (4) loud (19) mildew (3) mistake (3) mold (6) nasty (5) negative (14) noise (69) noisy (17) outdated (12) overpriced (7) peeling (3) poor (7) poorly (3) pricey (4) problem (28) ridiculous (3) rude (5) sad (4) slow (5) smell (21) tear (5) terrible (7) tiny (8) uncomfortable (10) unfortunate (12) weird (3) worn (9) worst (8) wrong (12)

Poor	Appears in 52 comments.

The following words were used in comments with Poor:
bathroom (8) customer (4) dusty (3) food (3) hotel (8) impressed (2) lighting (17) liked (3) location (5) not (10) offers (3) old (2) park (3) room (29) service (23) sheets (3) small (8) soap (2) valet (7) wear (2)

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1. poor maintenance.

"Tired and poor service. You can do MUCH better in Portland!!! " Read full review on TripAdvisor 3/4/2012 Vote

2. poor service.

"Tired and poor service. You can do MUCH better in Portland!!! " Read full review on TripAdvisor 3/4/2012 Vote

3. I've read a few of the reviews commenting on poor service but I recieved flawless service from valet parking, check in and restaurant/bar.

"Elegant and Grand " Read full review on TripAdvisor 10/10/2011 Vote

4. All in all I do like the hotel and it is beautiful but it has left a poor taste in my mouth that an offer of replacing a bottle of wine will not compensate for.

"Concierge Problems " Read full review on TripAdvisor 9/23/2011 Vote

5. Very poor lighting in the bathroom, turned make-up application into guesswork.

"Great Lobby - marginal rooms " Read full review on TripAdvisor 10/26/2009 Vote

6. filthy rooms poor service this hotel was a mistake and im very sorry i booked this room i hope others read this and reconsider where they stay i wish i did.

"a very filthy hotel----- no way is a 4 star just plain nasty horrible hotel " Read full review on TripAdvisor 10/26/2009 Vote

7. poor customer service i have ever experienced.

"Benson -- what a dump!! Dont stay here!! " Read full review on Travelocity 2/1/2009 Vote

8. Old TV and poor cable selection.

Read full review on MyTravelGuide 8/30/2008 Vote

9. Our statement was not correct and customer service poor.

Read full review on MyTravelGuide 8/21/2008 Vote

10. I think the poor service we received was based on me traveling with my daughter, neither the bellman or valet offered to assist with bags when we arrived we were out-front for several minutes, not until I started puling bags out of the trunk did they offer to help.

Read full review on MyTravelGuide 8/21/2008 Vote