1. Refunds are out of the question, however they will accept your checkout and keep your cash and sale the room to someone else and double their earning potential to hopefully one day get new sheets, carpet, paint, a professional pool company, a bar tender that will actually work at the bar, more than 4 tv channels, a 10 week customer service training, an elavator inspection, a deep cleaning maid service and the bonuses required to ensure they complete the 3 year project, and professional legal representation that will be needed if they continue to operate in the same manner.