Town Country Resort San Diego, San Diego, Responsive

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Rank

50th

Out of 517

Town Country Resort San Diego	Average Price: $180 Check Rates

Hotel Class:

500 Hotel Circle North

San Diego, 92108 View map

3-Star Hotel Rank: 23 of 101
Average review rating: 3.01

OpinionWell Value Index: 5

Traveler reviews analyzed: MyTravelGuide (255) , TripAdvisor (666) , YahooTravel (40)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (18) attentive (23) awesome (20) beautiful (141) beautifully (17) best (78) better (77) big (53) cares (44) clean (203) comfortable (89) convenient (69) cool (13) courteous (24) decent (19) efficient (15) enjoyable (24) excellent (97) exceptional (43) fabulous (15) fantastic (19) free (74) fresh (15) friendly (174) fun (17) good (257) gorgeous (15) great (285) happy (32) helpful (173) huge (35) impressed (14) liked (207) love (63) lush (13) new (58) nice (236) outstanding (30) perfect (30) pleasant (50) plenty (16) positive (23) professional (39) quiet (42) reasonable (47) responsive (17) spacious (19) tasteful (16) welcoming (21) wonderful (79)

Responsive

Appears in 18 comments.

The following words were used in comments with Responsive:
catering (2) charged (2) desk (4) expectation (2) hotel (2) informative (2) management (3) most (2) night (2) personable (2) resort (2) reviews (3) room (3) secure (2) service (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The response was prompt, more gracious than I expected and simply exceeded my expectations.

"Thank you Town and Country " Read full review on TripAdvisor 11/5/2011 Vote

2. I will say that I was impressed with security's response to everything, but how sad that I actually got to know the security guard on sight.

"A bit conflicted--great staff & grounds, bad room " Read full review on TripAdvisor 8/10/2011 Vote

3. When I went to the front desk to register a complaint, I was given the 'We don't have another room' response.

"Wish I could avoid staying overnight " Read full review on TripAdvisor 8/7/2011 Vote

4. I met with Ms Robin Davis, the person most responsible for my Rotary Club's weekly meeting at the Town & Country's Trellises Restaurant.

"Loved and will be back. " Read full review on TripAdvisor 7/28/2011 Vote

5. After such a disheartened experience I read on trip advisor the responses to the varying reviews and contacted Susanna Weber directly.

"Management turned it around for us and made it right " Read full review on TripAdvisor 7/21/2011 Vote

6. We argued some more and she started taking off charges, had to get information from the other clerk at the desk that I would think she should have known, and then informed us that we were responsible for paying the tax and delivery charge on the room service meal.

"Poor Management / Decent Service " Read full review on TripAdvisor 7/14/2011 Vote

7. I did take the number for Susana Weber (see responses to reviews) with me, but I doubt that I could reach her late on a Saturday night to see about a quieter room.

"After reading The reviews here... " Read full review on TripAdvisor 6/5/2011 Vote

8. The person responsible for training certainly performs a first rate job, teaching what customer service is and should be when staying at a resort like the Town & Country.

"Quiet, serene, beautiful resort " Read full review on TripAdvisor 8/31/2010 Vote

9. The director of catering, Felipe Ortiz, is the most responsive hotel representative I've ever worked with.

"Excellence in Meeting Planning " Read full review on TripAdvisor 7/21/2010 Vote

10. The redeeming qualities could be found in the friendliness of the staff, from the Trellises and the responsiveness of the event AV guys during my lecture.

"Great staff, outdated facility " Read full review on TripAdvisor 7/11/2010 Vote