Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Service

OpinionWell's Blog

Home » United States » Hawaii » Kailua-Kona Hotels » Sheraton Keauhou Bay Resort & Spa

OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (38) balcony (101) bar (224) bathroom (108) beach (269) bed (81) breakfast (180) charge (49) check in (72) check out (22) concierge (34) cost (47) deal (46) deck (33) dinner (77) fee (68) food (318) front desk (92) hot tub (20) hotel (1270) housekeeping (30) lobby (72) location (244) lunch (34) manager (43) massage (22) money (65) ocean (346) parking (161) pool (662) price (152) rate (54) recommend (97) restaurant (271) room (1250) room service (38) service (262) shower (48) shuttle (36) spa (65) staff (360) suite (26) towel (62) tub (33) valet (55) valet parking (22) value (45) view (471) walk (73) wireless (26)

Service

Appears in 262 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
excellent (17) expectation (17) food (41) free (16) friendly (14) good (41) great (42) hotel (48) night (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The service here was very good from Chad at check-in to our hardworking housekeeper, Stella.

"Great time " Read full review on TripAdvisor 5/17/2012 Vote

2. The service was on the whole good though we were unhappy about our room not being ready when we arrived and the wait for breakfast.

"So close to the ocean but no beach " Read full review on TripAdvisor 5/7/2012 Vote

3. Excellent poolside drinks/food service.

"Peaceful place " Read full review on TripAdvisor 4/29/2012 Vote

4. We also had a few drinks around the pool and the service was prompt and friendly.

"Nice stay, excellent for kids " Read full review on TripAdvisor 4/29/2012 Vote

5. We did not experience any service issues.

"Great stay - despite ongoing reservations " Read full review on TripAdvisor 4/25/2012 Vote

6. Service is outstanding.

"Sunshine " Read full review on TripAdvisor 4/13/2012 Vote

7. You can choose to follow their propose not asking for room cleaning service everyday to save energy, in return, a vouchure will be given which can be used in their restaurants.

"Marvelous honeymoon vacation in Sheraton " Read full review on TripAdvisor 4/10/2012 Vote

8. The food was outstanding, the service great.

"Any shortcomings are made up by the beauty of this property!!! " Read full review on TripAdvisor 4/10/2012 Vote

9. Good service.

"Great view and manta rays too! " Read full review on TripAdvisor 4/5/2012 Vote

10. Breakfast buffets and food&drink service by the pool is good.

"Kona Getaway " Read full review on TripAdvisor 4/3/2012 Vote