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Rank
147th
Out of 676

Grand Hyatt New York

Average Price: $430  
 
Hotel Class:
Park Avenue at Grand Central Terminal
New York City, 10017 View map  
4-Star Hotel Rank: 55 of 106
Average review rating: 3.62
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (74) , MyTravelGuide (4648) , Travelocity (44) , TripAdvisor (929) , YahooTravel (64)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 96 comments. 
77% wrote positive comments about front desk
The following words were used in comments with Front desk:
accommodating (5)   friendly (12)   helpful (17)   hotel (15)   housekeeping (5)   management (8)   need (5)   new (6)   nice (5)    
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1. The front desk staff was super-friendly.
"PLANNING TO STAY THERE AGAIN " Read full review on TripAdvisor   4/9/2010 Vote      
2. Front desk staff - exceptional as was Joe the concierge.
"Excellent location, good value " Read full review on TripAdvisor   4/4/2010 Vote      
3. The concierge/front desk staff was friendly and helpful with suggestions about where to see live music or get my handbag fixed.
"Clean, Comfy Room in an Unbeatable Location with Value Pricing " Read full review on TripAdvisor   12/29/2009 Vote      
4. Everyone from the front desk to the housekeeper were extremely helpful.
"Very Impressed with hotel and service " Read full review on Expedia   10/13/2009 Vote      
5. Everyone from the front desk people to the guys out front helping you get a cab, were wonderfully friendly and helpful.
"The Grand Hyatt gets 5 stars from me " Read full review on YahooTravel   10/8/2009 Vote      
6. Exceptional service by all staff (especially front desk and concierge) and a clean, spacious and comfortable room really helped make our weekend in New York a very enjoyable experience.
"Staying at the Grand Hyatt for our anniversary weekend proved to be money very well spent. " Read full review on TripAdvisor   9/14/2009 Vote      
7. 30pm Friday night*Checkout very lengthy (took at least 20mins)*If you need to do business with front desk (like a simple matter of exchanging currency)you need to line up with checkin/checkout people - this could be a very lenghty procedure, so make sure you pick your time.
"Nice hotel but too expensive to eat or drink there " Read full review on TripAdvisor   9/1/2009 Vote      
8. The first day home my friend called the front desk manager to tell him of the situation.
"Bed Bugs " Read full review on TripAdvisor   8/28/2009 Vote      
9. The first day home my friend called the front desk manager, Alex to tell him of the situation.
"Bed Bugs " Read full review on YahooTravel   8/28/2009 Vote      
10. Well, all the dicussion with the waiter, trying to enpower him, did not work, complaining with the front desk, trying to enpower them, did not work (Obviously GH does not empower their employees).
"Central location, yet typically NYC, rude/stubborn personel " Read full review on TripAdvisor   8/25/2009 Vote      
   
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