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Rank
5th
Out of 289

Brown Palace Hotel

Average Price: $333  
 
Hotel Class:
321 17th Street
Denver, 80202 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (55) , Travelocity (6) , Expedia (66) , TripAdvisor (518)
SAFE TO BOOK ? (1/5 issues found)
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Checkout
Appears in 12 comments. 
50% wrote positive comments about checkout
The following words were used in comments with Checkout:
great (2)   hotel (2)   location (2)    
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1. When we complained the next morning as we checked out, two separate people who helped to process our checkout (we had prepaid through Amex Plat Travel) apparently couldn't have cared less.
"Gorgeous Atrium! Large Room. NO EXTRA TOILET PAPER!?? " Read full review on TripAdvisor   7/5/2011 Vote      
2. When I called to let the front desk know I had placed shoes on the knob, they let me know they would not be ready until Noon the next day (checkout time!).
"Beautiful Propoerty - staff training sorely needed " Read full review on TripAdvisor   3/29/2012 Vote      
3. This was all conveyed at checkout and on the online after stay survey, but no response or formal apology other than the sweet lady at the front desk saying she was sorry and her manager would call.
"Gorgeous Grand Dame, no follow through in front desk service " Read full review on TripAdvisor   3/25/2012 Vote      
4. Checkout was noon, yet they came by before 9am.
"They Miss Big on the Little Things " Read full review on TripAdvisor   1/28/2012 Vote      
5. The hotel is located next to 16th street which is a hotspot during the holidays for shopping, lights, etc. The next morning before checkout, we walked to Starbucks just a block away and took in some of the sights of downtown Denver (most notably was the church located near the Brown Palace.
"Gorgeous, gorgeous, gorgeous! And great location! " Read full review on TripAdvisor   12/29/2010 Vote      
6. I will spare you the details, but if you stay here ----ask questions - assume nothing - and carefully check your checkout bill and your credit card .
"front desk is awful " Read full review on TripAdvisor   9/2/2010 Vote      
7. Checkout was really easy and overall the trip was great.
"Excellent stay at Brown Palace " Read full review on TripAdvisor   11/25/2009 Vote      
8. The Sheraton down the street had broken bathroom doors and flimsy tissue; whereas the amenities at The Brown, offered thick towels, comfy robes and free wify with late checkout if you join the Preferred Hotel group at no cost.
"Charm, elegance & world class service " Read full review on TripAdvisor   4/6/2009 Vote      
9. I prepaid when I made the reservation so we would not have to deal with it upon checkout.
"Cockroach, double charged, construction and lies " Read full review on YahooTravel   2/2/2009 Vote      
10. ) Upon checkout we asked for a room with two beds when we returned, if possible, and the affable desk clerk said he would try.
"A Lovely Landmark, Though Uneven " Read full review on TripAdvisor   6/9/2008 Vote      
   
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