9. I was told I would receive a reply by mail and was advised that the front desk clerk must have hung up prematurely, he was very rude and it was very intentional and was told if I stay again I can have an upgrade I will not stay again nor recommend any one else to stay, it is an old Hotel and everything is too much of an effort for the staff to help, they find it better to ignore than assist as I have found out now with my reply.