Outrigger Lae Nani, Kapaa, Complain

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Rank

10th

Out of 41

Outrigger Lae Nani	Average Price: $196 Check Rates

Hotel Class:

410 Papaloa Road

Kapaa, 96746 View map

3-Star Hotel Rank: 3 of 9
Average review rating: 4.34

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (45) , Travelocity (4) , TripAdvisor (126) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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avoid (3) awful (1) awkward (1) bad (8) badly (2) bare (1) big deal (3) broken (5) chipped (3) complain (6) complaint (4) dated (10) dirty (7) disappoint (11) disgust (2) disturbing (2) dump (2) expensive (5) hard (5) hassle (2) hate (2) ignored (2) issue (3) lack (2) loud (2) mildew (2) negative (3) noise (7) noisy (4) outdated (7) peeling (3) problem (9) roach (1) rock (8) rough (2) rude (2) scary (1) shock (3) smell (4) stained (4) tacky (1) terrible (1) tiny (2) unacceptable (1) unfortunate (4) unhappy (1) unpleasant (1) urine (1) worn (6) wrong (1)

Complain

Appears in 6 comments.

The following words were used in comments with Complain:
clerk (2) management (2) not (6) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We I checked out I told the manager about my concerns and she seemed shocked and wondered why I did not complain earlier, I told her I did and the manager asked the front desk clerk was I was not moved to another unit, The clerk said because it was a late check-in.

"A Beautiful View doesn't hide the dirt !! " Read full review on TripAdvisor 1/8/2012 Vote

2. I went to complain and was told that some units are remodeled some are not.

"A Beautiful View doesn't hide the dirt !! " Read full review on TripAdvisor 1/8/2012 Vote

3. Finally my mom went down and complained to the staff.

"Beautiful, but be aware of unwanted guests " Read full review on TripAdvisor 5/27/2011 Vote

4. The reception staff did not appear surprised when I complained about the condition of the unit and told them that we were checking out.

"Beautiful location but avoid Unit 222 " Read full review on TripAdvisor 2/14/2011 Vote

5. First of all, we do not pride ourselves in being complainers.

"Outrigger 'get me outta here' Lae Nani " Read full review on TripAdvisor 4/4/2010 Vote

6. I was told that the heater was broken, the water was cool but not something to complain about.

"The Perfect Christmas! " Read full review on TripAdvisor 12/28/2007 Vote