Sheraton Maui Resort, Lahaina, Complaint

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Rank

10th

Out of 91

Sheraton Maui Resort	Average Price: $356 Check Rates

Hotel Class:

2605 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 5 of 12
Average review rating: 4.19

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (145) , Travelocity (13) , TripAdvisor (1529) , YahooTravel (79)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 179 comments.

The following words were used in comments with Complaint:
bathroom (8) beach (14) bed (12) chair (7) clean (6) complaints (179) drink (7) expense (6) food (7) guest (9) hotel (29) nice (11) not (17) pool (22) price (9) resort (16) room (49) service (12) staff (9) towel (6)

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1. NEGATIVESOur primary complaint about this hotel is that we were given a terrible room when we first checked in.

"Hotwire + Late Check In = Room Change " Read full review on TripAdvisor 5/13/2012 Vote

2. I have read complaints about how far everything is from the pool/beach, but it depends on what type of a resort YOU are looking for.

"Superb location & Beautiful Grounds " Read full review on TripAdvisor 5/9/2012 Vote

3. I don't have a single complaint, except that the weather wasn't as beautiful as the room.

"Beautiful Resort, Pool and Grounds on the Perfect Beach! " Read full review on TripAdvisor 3/18/2012 Vote

4. Our only other complaint was with the breakfast buffet and towel cards.

"Nice hotel in a great location! " Read full review on TripAdvisor 2/15/2012 Vote

5. No complaints about the room or the service - everything top notch.

"Great location " Read full review on TripAdvisor 2/11/2012 Vote

6. My only complaint is the pool was a little cold.

"Business Trip Maui " Read full review on TripAdvisor 2/7/2012 Vote

7. We had problems on one night with drunk noisy neighbours, and felt that our complaints about this to security were not taken seriously.

"Fabulous location, but a tired hotel " Read full review on TripAdvisor 2/6/2012 Vote

8. The room was clean, the staff was friendly, my only complaint is with the towel/cabana rental kiosks, everytime we went to get towels or rent a cabana on the beach they tried to sell us Maui Jim sunglasses (not even noticing that my husband was wearing a pair.

"Wonderful Maui Vacation " Read full review on TripAdvisor 1/26/2012 Vote

9. Our two complaints are the quality of the bed linens.

"Great hotel w a few minor, tiny issues... " Read full review on TripAdvisor 1/23/2012 Vote

10. The only thing I can say that approaches a complaint is the lack of choices for such things as restaurants.

"Very Nice In Many Ways " Read full review on TripAdvisor 1/8/2012 Vote