New York Palace Hotel, New York City, Complain

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Rank

44th

Out of 676

New York Palace Hotel	Average Price: $643 Check Rates

Hotel Class:

455 Madison Avenue

New York City, 10022 View map

5-Star Hotel Rank: 3 of 29
Average review rating: 4.54

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (7) annoy (18) arrogant (8) avoid (23) awful (12) bad (56) bit dated (7) broken (9) complain (41) complaint (37) dated (25) difficult (9) dirty (7) disappoint (97) disturbing (13) downside (17) errors (6) expensive (191) hard (38) hardly (10) horrible (12) inconvenient (6) issue (61) lack (18) loud (23) mistake (11) negative (46) noise (139) noisy (24) outrageous (16) overpriced (13) poor (23) pretentious (8) pricey (37) problem (103) ridiculous (13) rock (29) rude (52) shame (11) shock (6) slow (20) smell (10) terrible (16) tiny (14) uncomfortable (7) unfortunate (23) unfriendly (12) worn (15) worst (14) wrong (32)

Complain

Appears in 51 comments.

The following words were used in comments with Complain:
airport (3) desk (4) hotel (8) management (10) never (2) nice (3) nicer (2) night (11) noise (3) not (8) offers (3) order (2) rating (3) room (22) service (5) staff (4) taxi (2) trip (2) unacceptable (2) upgraded (2)

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1. People have been complaining on trip advisor that the rooms do not have a coffee maker, which is correct, but I called ahead and they made sure my room did have one, complimentary, and it was nicer than the coffeemaker I have at home.

"Wonderful Stay " Read full review on TripAdvisor 5/16/2012 Vote

2. Like for example they knew what rooms I needed, why oh why did I have to keep complaining, and then the rooms were there, but they couldn't be bothered to tell me that they could now accomodate us how we wanted to be, like we had booked, requested and told them on check in.

"Okay, but but certainly not the best! " Read full review on TripAdvisor 5/5/2012 Vote

3. When I complained at the front desk, I was given only an apology but nothing to make up for the inconvenience.

"Bathtub wouldn't drain at a 4+ star hotel. Not worth the expense. :( " Read full review on TripAdvisor 4/24/2012 Vote

4. I complained that we needed someone to stock our mini bar, but they never did so.

"Great hotel close to a lot! " Read full review on TripAdvisor 4/16/2012 Vote

5. I complained to management in the morning, they said they couldn't move me as they were completely full and that they had no control over street construction noise, after the second night of no sleep and my daughter being awake from 4 am I went down to the front desk in the morning and had a MELTDOWN, miraculosly they found me a room on the 28th floor with a view of the city and finally on the 3rd and last night of our trip we were able to sleep without any construction noise.

"great location, very noisy room! " Read full review on TripAdvisor 3/10/2012 Vote

6. I suppose I could've complained and been moved to another room, but it didn't happen until after midnight of our second night there.

"Beautiful hotel, great location " Read full review on TripAdvisor 2/28/2012 Vote

7. The whole room shakes and the noise is awful We complained and got somemthing off the bill.

"Great location but very expensive and watch for construction noise " Read full review on TripAdvisor 2/20/2012 Vote

8. I have very little to complain about with this hotel stay.

"True gem in Manhattan. " Read full review on TripAdvisor 2/15/2012 Vote

9. I have nothing but praise and I can only see people complaining about the palace if they have nothing better to do with their time when there back.

"The Palace really does live up to its name!! " Read full review on TripAdvisor 12/23/2011 Vote

10. We called to complain at some point during the night & they sent up earplugs.

"Everything was off... " Read full review on TripAdvisor 9/14/2011 Vote