Phoenix Grand Hotel, Salem, Problem

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OpinionWell
Rank

2nd

Out of 38

Phoenix Grand Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

201 Liberty Street SouthEast

Salem, 97301 View map

3-Star Hotel Rank: 2 of 12
Average review rating: 4.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , TripAdvisor (115) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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apologetic (1) avoid (1) awful (2) bad (2) broke (1) bugs (1) chipped (1) complain (1) complaint (2) damage (2) dated (3) depress (1) difficult (2) dingy (1) disappoint (3) downside (1) expensive (3) hard (4) hassle (1) hectic (1) inadequate (1) irritate (1) issue (6) lack (1) loud (4) lukewarm (1) mediocre (1) negative (4) noise (21) noisy (5) odor (2) overpriced (2) peeling (1) poor (2) problem (3) rock (1) slow (3) smell (2) stale (1) uncomfortable (1) unfortunate (2) worn (1)

Problem

Appears in 11 comments.

The following words were used in comments with Problem:
bill (4) busy (2) hotel (2) park (2) room (5) street (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The only problem is the location of my room.

"Nice rooms and breakfast " Read full review on TripAdvisor 2/28/2012 Vote

2. It's 'fine' for business travel, but has one glaring problem: it shares a parking garage with the Salem conference center and therefore has no parking during the day.

"Not 'Grand' " Read full review on TripAdvisor 10/25/2011 Vote

3. They had some typical "new hotel" problems.

"A Little More Expensive -But Worth It! " Read full review on Expedia 4/8/2008 Vote

4. The service at this hotel certainly made up for any technical problems.

"Nice people, great restaurant, average hotel " Read full review on YahooTravel 4/27/2007 Vote

5. The only problems we had were: street traffic noise, liberty street is a busy one way, so if your room is on the street side, it`s noisy.

"A little noisy, but great. " Read full review on TripAdvisor 9/7/2006 Vote

6. I eventually had to take the matter to my bank, which, to me, seems like a completely unprofessional way for a major hotel to resolve (and by resolve I mean pass the buck) a billing problem.

"Billing Nightmare, Feeble Staff, Good Location " Read full review on TripAdvisor 8/31/2006 Vote

7. The problems started when I saw that I had been charged twice - once on my credit card with which I reserved the room, and once on my debit card with which I paid for the room upon check out.

"Billing Nightmare, Feeble Staff, Good Location " Read full review on TripAdvisor 8/31/2006 Vote

8. When I requested that it be removed from our bill upon check-out it was taken off of our bill without a problem.

"Great place to stay in Salem! " Read full review on TripAdvisor 8/17/2006 Vote

9. The only problems we had during our stay were that 1) when the housekeeper cleaned our room she forgot to replenish our towels.

"Great place to stay in Salem! " Read full review on TripAdvisor 8/17/2006 Vote

10. Had a billing problem on checkout which was promptly resolved.

"Wonderful hotel except for the elevators " Read full review on TripAdvisor 4/17/2006 Vote