Castle Hilo Hawaiian Hotel, Hilo, Front Desk

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (17) balcony (59) bar (53) bath (6) bathroom (56) beach (38) bed (47) breakfast (99) cable (8) charge (23) check in (35) check out (14) cost (15) deal (18) decor (15) dinner (38) discount (21) downtown (40) fee (10) food (98) front desk (59) hotel (847) housekeeping (15) laundry (7) lobby (86) location (172) lunch (10) maid (9) manager (9) money (30) ocean (142) parking (96) patio (8) pool (61) price (80) rate (39) recommend (40) restaurant (161) room (700) room service (6) service (73) shower (26) staff (203) street (21) suite (21) towel (19) value (30) view (331) walk (42) wireless (33)

Front desk

Appears in 59 comments.

65% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (5) clerk (7) complain (3) desk (60) friendly (9) helpful (9) hotel (3) housekeeping (3) liked (5) need (4) nice (5) rude (4) service (4) smell (3) staff (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk recommended we go to the Pancake House near by as it was all that was open for food.

"Good for an overnight stay " Read full review on TripAdvisor 4/18/2012 Vote

2. Arrived early and always very helpful front desk staff welcomed us and tried to arrange best available room.

"Best Hilo Hotel " Read full review on TripAdvisor 3/17/2012 Vote

3. Like others have said, the lobby is very nice and the front desk staff are helpful.

"okay hotel, but you don't have much choice in Hilo " Read full review on TripAdvisor 1/19/2012 Vote

4. Found the front desk to be very accommodating and helpful.

"okay property " Read full review on TripAdvisor 1/12/2012 Vote

5. The spacious lobby has free wifi and the front desk staff were really helpful and friendly.

"Alright hotel " Read full review on TripAdvisor 8/22/2011 Vote

6. Speaking of the front desk, they did a great job checking me in.

"Trying to make hotel nicer, but still needs work " Read full review on TripAdvisor 8/22/2011 Vote

7. Service at the front desk was very good.

"decent hotel, terrible food " Read full review on TripAdvisor 4/3/2011 Vote

8. Extremely friendly and helpful front desk staff.

"Excellent service, a little run down. " Read full review on TripAdvisor 2/2/2011 Vote

9. When we finally got up to our rooms they both smelt so much like mould (there were also No towels in either of the bathrooms - after they had supposedly 'just' been cleaned) we went straight back down to the front desk.

"Mouldy smelling rooms. " Read full review on TripAdvisor 9/29/2010 Vote

10. The front desk staff is especially helpful and full of aloha.

"Hilo Hawaiian is a throwback to a more relaxed era... " Read full review on TripAdvisor 9/8/2010 Vote