Castle Hilo Hawaiian Hotel, Hilo, Staff

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) balcony (59) bar (53) bath (6) bathroom (56) beach (38) bed (47) breakfast (99) cable (8) charge (23) check in (35) check out (14) cost (15) deal (18) decor (15) dinner (38) discount (21) downtown (40) fee (10) food (98) front desk (59) hotel (847) housekeeping (15) laundry (7) lobby (86) location (172) lunch (10) maid (9) manager (9) money (30) ocean (142) parking (96) patio (8) pool (61) price (80) rate (39) recommend (40) restaurant (161) room (700) room service (6) service (73) shower (26) staff (203) street (21) suite (21) towel (19) value (30) view (331) walk (42) wireless (33)

Staff

Appears in 203 comments.

92% wrote positive comments about staff

The following words were used in comments with Staff:
clean (37) courteous (9) desk (21) excellent (9) food (7) friendly (86) good (19) great (24) helpful (46) hotel (52) lobby (11) location (14) nice (25) pleasant (14) professional (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff is friendly and efficient.

"Great staff " Read full review on TripAdvisor 5/14/2012 Vote

2. Overall, the staff were extremely nice and helpful, the location right on the water was great, and there was a nice Japanese garden just next to the hotel that was pleasant to walk in.

"Nice location, a bit dated " Read full review on TripAdvisor 5/7/2012 Vote

3. We stayed for 1 night only, we have a great view, the staff were friendly and we slept very well.

"Lovely Staff " Read full review on TripAdvisor 5/7/2012 Vote

4. The lobby is always clean and tidy and the staff pleasant to deal with.

"Hilo Hawaiian - the best in the area. " Read full review on TripAdvisor 5/6/2012 Vote

5. The reservation staff are great.

"This is the best hotel in Hilo " Read full review on TripAdvisor 5/1/2012 Vote

6. The hotel lobby is spacious and clean, and the staff greeted us warmly.

"waking up to the sound of the ocean " Read full review on TripAdvisor 4/30/2012 Vote

7. The lobby is always clean and tidy and the staff pleasant to deal with.

"Stay here - its the best on Banyan Drive " Read full review on TripAdvisor 4/28/2012 Vote

8. Staff very friendly and accommodating.

"Love Hilo " Read full review on TripAdvisor 4/27/2012 Vote

9. The open-air lobby was nice and the staff friendly.

"Perfect for one night in Hilo " Read full review on TripAdvisor 4/9/2012 Vote

10. Arrived early and always very helpful front desk staff welcomed us and tried to arrange best available room.

"Best Hilo Hotel " Read full review on TripAdvisor 3/17/2012 Vote