Hawaii Naniloa Hotel, Hilo, Staff

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Rank

4th

Out of 43

Hawaii Naniloa Hotel	Average Price: $102 Check Rates

Hotel Class:

93 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 2 of 3
Average review rating: 2.66

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (51) , MyTravelGuide (13) , TripAdvisor (145) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (9) balcony (14) bar (6) bath (7) bathroom (43) bathtub (4) beach (9) bed (40) breakfast (32) cable (3) check in (14) check out (4) closet (3) cost (5) deal (5) decor (10) dinner (6) discount (3) downtown (7) exterior (7) food (7) front desk (28) hotel (273) housekeeping (5) lobby (27) location (33) maid (4) manager (5) money (15) ocean (41) parking (21) pillow (4) pool (37) price (25) rate (18) recommend (13) restaurant (30) room (380) service (22) sheets (8) shower (13) shuttle (3) spa (5) staff (41) towel (8) tub (7) value (8) view (89) walk (8) wireless (3)

Staff

Appears in 41 comments.

77% wrote positive comments about staff

The following words were used in comments with Staff:
clean (3) construction (3) desk (8) extremely (2) friendly (12) guest (2) helpful (8) hotel (8) liked (2) lobby (2) new (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. and the cleanliness of the room, the staff was friendly.

"Hilo stay " Read full review on TripAdvisor 5/19/2012 Vote

2. The staff was very accommodating, providing a locked room for our luggage and working to prepare our rooms first after others checked out.

"nowhere near as bad as some have said " Read full review on TripAdvisor 5/19/2012 Vote

3. The Front Desk staff was friendly enough.

"Definitely not worth the $ " Read full review on TripAdvisor 5/12/2012 Vote

4. Very clean rooms, and extremely helpful staff.

"Excellent value! " Read full review on TripAdvisor 5/2/2012 Vote

5. Front desk staff were friendly & efficient.

"A shadow of its former self! " Read full review on TripAdvisor 3/17/2012 Vote

6. Top marks to the staff for doing their best with such a rundown property.

"A shadow of its former self! " Read full review on TripAdvisor 3/17/2012 Vote

7. The staff was very friendly and willing to help.

"Good base to explore Big Island " Read full review on TripAdvisor 1/18/2012 Vote

8. Check in was fast and the front desk staff was courteous and helped to make the check in as speedy as possible.

"Served its purpose " Read full review on TripAdvisor 6/28/2011 Vote

9. The staff was super friendly, they remember me calling earlier that day to see if we can stay in the newer renovated rooms.

"Great place to stay if you are out all day " Read full review on TripAdvisor 3/18/2011 Vote

10. bottom line is while it may be a little lacking in service and public amenity the staff was very helpful and the rooms were great.

"best kept secret on the big island " Read full review on TripAdvisor 1/1/2011 Vote