10. The staff was very friendly and helpfull before and after we arrive (they gave us many advices of what to do, and they helped us to book all our tours, etc and also when we booked online we asked about the shuttle for going from the airport to the hotel and they saved us a lot of money telling us not to take a taxi but a shuttle company (they gave us the name of few and told us were they were in the airport, it cost us 16$ per person) we had a chek in late and also we request that we wanted to pay half day of the day we were going to chek out because our flight was at 10 pm and we could do it without any problem.