JW Marriott Ihilani Resort and Spa at Ko Olina, Kapolei, Complain

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Rank

2nd

Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina	Average Price: $357 Check Rates

Hotel Class:

92 1001 Olani Street

Kapolei, 96707 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: YahooTravel (41) , MyTravelGuide (12) , Expedia (69) , TripAdvisor (740)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Appears in 49 comments.

The following words were used in comments with Complain:
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1. Seriously, we were in Hawaii, we weren't going to complain.

"Excellent " Read full review on TripAdvisor 4/27/2012 Vote

2. I heard another visitor complain about noise on the lagoon side as it is located right next door to the Aulani, Disney Resort.

"Beautiful Location on Oahu " Read full review on TripAdvisor 4/13/2012 Vote

3. When I complained i was told that they run specials on the weekend for the locals.

"Nice hotel with 1 Exception " Read full review on TripAdvisor 3/24/2012 Vote

4. The beds were not as comfortable, the linens were slightly older, but nothing we complained about.

"Paradise " Read full review on TripAdvisor 1/3/2012 Vote

5. We didn't complain about that and just tried to enjoy the 4 days we had left.

"Honeymoon let down " Read full review on TripAdvisor 9/27/2011 Vote

6. There are rooms directly facing the Aulani at the back of the hotel, and some on the other side, so these must be the rooms that everyone was complaining about.

"They changed my mind " Read full review on TripAdvisor 8/5/2011 Vote

7. I did not bother complaining because I was able to read the WSJ electronically.

"A DUMP and a RIP OFF! " Read full review on TripAdvisor 8/4/2011 Vote

8. The broader question is why is the housekeeping staff so bad that these issues are not reported and dealt with before the guest has to complain.

"A DUMP and a RIP OFF! " Read full review on TripAdvisor 8/4/2011 Vote

9. I was able to get a different room, however I had to complain after the noise woke me up the first morning.

"Not what I expected " Read full review on TripAdvisor 1/3/2011 Vote

10. People complain about parking prices and that the rooms are old etc, the little things such as these are well and truly made up by the greatest staff in the world.

"You want paradise.... you have found it. This property is amazing. " Read full review on TripAdvisor 9/25/2010 Vote