Hawaii Naniloa Hotel, Hilo, Helpful

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Rank

4th

Out of 43

Hawaii Naniloa Hotel	Average Price: $102 Check Rates

Hotel Class:

93 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 2 of 3
Average review rating: 2.66

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (51) , MyTravelGuide (13) , TripAdvisor (145) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 28 comments.

The following words were used in comments with Helpful:
breakfast (2) buffet (2) desk (5) extremely (3) friendly (5) great (2) hotel (2) need (3) not (4) plus (2) public (2) room (7) service (2) staff (13) toilets (2)

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1. Dale at the front desk is extremely helpful, and all the staff I have encountered had the aloha spirit.

"nowhere near as bad as some have said " Read full review on TripAdvisor 5/19/2012 Vote

2. Very clean rooms, and extremely helpful staff.

"Excellent value! " Read full review on TripAdvisor 5/2/2012 Vote

3. I got locked out of the room once and the guy at the front desk did not even try to help me get back in my room until I asked him how I can get back in, then he called the security.

"Unexpected things... " Read full review on TripAdvisor 4/11/2012 Vote

4. The staff was very friendly and willing to help.

"Good base to explore Big Island " Read full review on TripAdvisor 1/18/2012 Vote

5. Dale at reception was so helpful with recommended itinerary and we followed all of her suggestions for a great 4 days.

"Once happening resort a faded but proud tourist standard hotel " Read full review on TripAdvisor 8/17/2011 Vote

6. This needs major help.

"Oh my how stark, can you get? " Read full review on TripAdvisor 7/11/2011 Vote

7. Check in was fast and the front desk staff was courteous and helped to make the check in as speedy as possible.

"Served its purpose " Read full review on TripAdvisor 6/28/2011 Vote

8. bottom line is while it may be a little lacking in service and public amenity the staff was very helpful and the rooms were great.

"best kept secret on the big island " Read full review on TripAdvisor 1/1/2011 Vote

9. The staff was very responsive, and incredibly helpful.

"Great Hilo get-away " Read full review on Expedia 2/8/2010 Vote

10. They could have told me I was out of luck since the date had passed, but the two women I spoke with couln't have been nicer or more helpful.

"What a view! " Read full review on Expedia 1/7/2010 Vote