Sheraton Universal, Los Angeles, Cares

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (10) adequate (10) attentive (10) awesome (12) beautiful (26) best (35) better (37) big (35) cares (32) cheaper (17) clean (159) comfortable (94) comfy (20) convenient (53) cool (8) courteous (10) decent (14) excellent (51) exceptional (26) fantastic (23) fast (13) free (123) fresh (15) friendly (131) fun (16) generous (13) good (179) great (260) happy (31) helpful (140) huge (22) impressed (14) liked (100) love (48) new (41) nice (217) outstanding (7) perfect (30) pleasant (30) pleased (8) plenty (20) positive (13) professional (13) quiet (22) reasonable (29) responsive (10) spacious (19) superb (11) welcoming (18) wonderful (33)

Cares

Appears in 35 comments.

The following words were used in comments with Cares:
arrival (3) charged (2) customer (3) desk (4) enjoy (2) great (2) helpful (3) hotel (9) liked (2) management (4) need (2) night (5) not (8) order (2) reservation (2) responsive (2) room (8) simply (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Our room was on the 6th floor and people were up and down the hallway all night opening and shutting there doors - didn't seem to care what time of the night or morning it was.

"Over priced " Read full review on TripAdvisor 5/6/2012 Vote

2. I called him today and he could not care less that he did not make the reservation yet, and when I told him that I was not happy with the way he treated me, he said, 'fine'.

"HORRIBLE PLACE/MANAGER IS UNPROFESIONAL " Read full review on TripAdvisor 4/24/2012 Vote

3. He promised me that he would take care of it completely, and that he would call me back.

"HORRIBLE PLACE/MANAGER IS UNPROFESIONAL " Read full review on TripAdvisor 4/24/2012 Vote

4. Every single staff member was cheery and honestly cared.

"Better than the first time " Read full review on TripAdvisor 4/2/2012 Vote

5. She took great care of us and made us feel like we were more important than anyone else.

"Exceeded our expectations. " Read full review on TripAdvisor 3/28/2012 Vote

6. No extra toilet paper so we were very careful.

"No better than average " Read full review on TripAdvisor 3/15/2012 Vote

7. She was quick enough to take care of me and my daughter.

"Excellent location and "Sam" for taking care of me and my daughter... " Read full review on TripAdvisor 1/19/2012 Vote

8. Every person who helped us was simply delightful and seemed to truly care about our stay.

"Loved it here! " Read full review on TripAdvisor 11/10/2011 Vote

9. He was SO friendly and made us feel very welcomed and genuinly seemed to care about our stay.

"Alright hotel for "name your own price" " Read full review on TripAdvisor 9/29/2011 Vote

10. Rooms were fine, had to ask for resupply for toiletries, but it was taken care of immediately.

"Friendliest hotel employees. " Read full review on TripAdvisor 8/4/2011 Vote