JW Marriott Ihilani Resort and Spa at Ko Olina, Kapolei, Front Desk

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OpinionWell
Rank

2nd

Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina	Average Price: $357 Check Rates

Hotel Class:

92 1001 Olani Street

Kapolei, 96707 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (69) , MyTravelGuide (12) , TripAdvisor (740) , YahooTravel (41)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (49) balcony (123) bar (88) bath (24) bathroom (161) beach (461) bed (78) breakfast (189) cabana (22) charge (62) check in (51) complimentary (22) concierge (44) cost (84) deal (30) dinner (108) downtown (27) fee (48) food (297) front desk (69) hotel (1128) housekeeping (46) lobby (88) location (214) lunch (49) massage (29) money (51) ocean (317) parking (172) pool (469) price (146) rate (52) recommend (123) restaurant (400) room (1113) room service (56) service (287) shower (87) shuttle (25) spa (121) staff (328) street (49) suite (84) towel (40) tub (57) valet (86) value (28) view (419) walk (98) wireless (26)

Front desk

Appears in 69 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) desk (72) fridge (4) friendly (9) helpful (7) hotel (8) housekeeping (7) management (3) need (4) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk and support staff are very friendly and helpful.

"Quiet,comfortable, clean and private beach: wish I was still there " Read full review on TripAdvisor 4/9/2012 Vote

2. Property well kept, the service team is professional - front desk, bell, cleaning teams.

"Beautiful Hotel for Couples " Read full review on TripAdvisor 3/29/2012 Vote

3. Dori and Laney at the concierge desk, Ryan at the front desk, and all the guys at the door were amazing.

"Amazing Getaway! " Read full review on TripAdvisor 12/21/2011 Vote

4. Then Art at the front desk and Glenn the bellman were so personable to us, letting us know about the location, hotel and that evening our dinner staff was so friendly.

"Staff cares " Read full review on TripAdvisor 11/10/2011 Vote

5. Like other resorts in Hawaii, the Ihilani's front desk, restaurants and bar are in covered areas without walls, creating that airy, tropical feel.

"Airy and tropical - looks just like the website. " Read full review on TripAdvisor 10/14/2011 Vote

6. Service at the restaurant and front desk was attentive and helpful.

"Surprised! " Read full review on TripAdvisor 9/20/2011 Vote

7. The valet, bellman, front desk, house cleaning went above and beyond to make our stay comfortable.

"A1 Stay!!! " Read full review on TripAdvisor 8/24/2010 Vote

8. Our maid came in several times a day to freshen up the huge bathroom, provide additional towels, etc. Everyone at the front desk was also helpful and friendly.

"Will go back soon! " Read full review on TripAdvisor 3/2/2010 Vote

9. A special thanks to the Front Desk Manager, Vince, who made every effort to ensure that our stay was exceptional.

"Enchanting Experience " Read full review on TripAdvisor 2/22/2010 Vote

10. The front desk clerk stated, in a friendly manner, that they have Graco Pack & Plays, not cribs.

"High End Hotel, Which Is Kid Friendly! " Read full review on TripAdvisor 6/21/2009 Vote