Courtyard New York City, New York City, Manager

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Rank

60th

Out of 676

Courtyard New York City	Average Price: $416 Check Rates

Hotel Class:

866 Third Avenue

New York City, 10022 View map

3-Star Hotel Rank: 19 of 154
Average review rating: 4.51

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (63) , MyTravelGuide (140) , Travelocity (7) , TripAdvisor (507) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 9 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
helpful (2) hotel (2) informative (2) management (10) problem (2) wrong (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. On one of the days Virgin called to say that the hotel was fully booked so we would have to transfer to another but the wonderful deputy manager Gary Byrne told me that while we were a guest at the Marriott they would accomodate us and they did.

"Excellent service during worrying time of Icelandic volcano episode " Read full review on TripAdvisor 4/29/2010 Vote

2. I must say though that the manager was profesional and tried to help even though they still got it wrong in the end.

"Pleasant staff and hotel. " Read full review on TripAdvisor 11/14/2009 Vote

3. I called the hotel back and after another 25 minutes on hold; the manager was able to correct the problem.

"Beware of Unauthorized Pre-Payments! " Read full review on TripAdvisor 11/27/2007 Vote

4. After waiting in our room for an hour we trooped down to the front desk to ask when something would be done, only to be informed our room had been changed, without us being informed, and we were going to have to pack all of our things to move, something made more annoying by the fact that one of our party had been down stairs asking the manager, and assistant manager where we could change money.

"Staff letdown. " Read full review on TripAdvisor 1/25/2012 Vote

5. A full report was filled and I followed up with the general manager and corporate customer relations in Maryland.

"Minor theft followed by unsatisfactory management response " Read full review on TripAdvisor 9/1/2011 Vote

6. Thanks to Carolyn (manager) and so many other dedicated staff.

"Still a NYC favorite... " Read full review on TripAdvisor 7/8/2011 Vote

7. The manager didn't even have the cojones to meet us face-to-face.

"you can do better " Read full review on TripAdvisor 4/5/2010 Vote

8. By the time I had to check out at noon, I finally called the manager and she refused to do anything at all, again making me feel like I had done something wrong.

"Customer Service Problems " Read full review on TripAdvisor 5/22/2008 Vote

9. When I got the bill on the morning we were leaving, I went to have them fix this problem, but the person at the desk couldn`t help me and told me the manager would be in later and would take care of it.

"Customer Service Problems " Read full review on TripAdvisor 5/22/2008 Vote