8. the box of chocolates handed to me as a gift to mark my 30th birthday upon check-in, the complimentary cheese and wine plateau delivered to my room on my last evening with a handwritten card thanking me for staying in the hotel, and wishing me a great rest of the holiday (I thought that was a very special touch, and added to the magic of that eveing!), the housekeeping manager - Larry, who came to check the work of the housekeeping staff when I had a (very small) problem with the bath one day - the response to my phone call was immediate, and he was a very warm, kind character and very proffesional, as were all the housekeeping staff - the room was not just beautifully clean, but they always had a smile for me in the mornings.