New York Marriott Downtown, New York City, Service

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Rank

82nd

Out of 676

New York Marriott Downtown	Average Price: $436 Check Rates

Hotel Class:

85 West Street

New York City, 10006 View map

3-Star Hotel Rank: 25 of 154
Average review rating: 4.25

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (37) , MyTravelGuide (144) , Travelocity (19) , TripAdvisor (448) , YahooTravel (18)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) bar (77) bargain (12) bathroom (72) bed (60) bill (11) breakfast (94) charge (21) check in (85) check out (22) closet (9) complimentary (8) concierge (75) cost (32) deal (27) dinner (31) discount (13) downtown (135) food (72) front desk (83) gym (11) highway (12) hotel (843) housekeeping (16) lobby (85) location (260) lunch (11) manager (11) money (18) neighborhood (11) parking (21) pillow (14) pool (27) price (63) rate (39) recommend (45) restaurant (139) room (697) room service (21) service (152) shower (15) staff (262) street (117) suite (31) towel (14) valet parking (8) value (29) view (189) walk (128) wireless (17)

Service

Appears in 152 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
clean (8) concierge (11) customer (17) elevator (6) excellent (17) expectation (9) fantastic (6) food (9) friendly (12) good (17) great (32) helpful (9) hotel (57) location (16) nice (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ) so considering the location, I did get good service (but no smiles).

"Nice/new room decor & great views " Read full review on TripAdvisor 4/22/2012 Vote

2. Excellent food and great, friendly service.

"Concierge "Ed" " Read full review on TripAdvisor 4/16/2012 Vote

3. If you like salmon try their salmon plate, great service also great.

"Nice Hotel Taxi 15.00$ from Time Square " Read full review on TripAdvisor 4/14/2012 Vote

4. The service at this hotel was great and we really had the feeling that we were in a small hotel that cared.

"Large hotel, intimate feeling " Read full review on TripAdvisor 4/14/2012 Vote

5. The food and service were outstanding.

"New York in early spring " Read full review on TripAdvisor 4/12/2012 Vote

6. It's clean, up-to-date, and the service was helpful overall.

"Great weekend stay " Read full review on TripAdvisor 4/2/2012 Vote

7. The rooms are nice, the service is great, and the location is fantastic.

"Can't go wrong with this hotel " Read full review on TripAdvisor 3/28/2012 Vote

8. He deserves special recognition for excellent guest service.

"Wonderful Get-away, Convenient Location! " Read full review on TripAdvisor 3/26/2012 Vote

9. The housekeeping service at this Marriott is spectacular.

"Clean, pretty hotel in an undesirable area with poor customer service " Read full review on TripAdvisor 3/23/2012 Vote

10. All in all- I love the layout of the hotel and find it beautiful, but I rather stay try out another property that will hopefully provide better service.

"Clean, pretty hotel in an undesirable area with poor customer service " Read full review on TripAdvisor 3/23/2012 Vote