Orlando Universal, Orlando, Service

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Rank

102nd

Out of 543

Orlando Universal	Average Price: $145 Check Rates

Hotel Class:

5893 American Way

Orlando, 32819 View map

3-Star Hotel Rank: 36 of 138
Average review rating: 4.38

OpinionWell Value Index: 3

Traveler reviews analyzed: YahooTravel (9) , MyTravelGuide (3) , Travelocity (5) , Expedia (26) , TripAdvisor (246)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) bar (28) bath (12) bathroom (50) bed (40) breakfast (270) cabana (6) charge (9) check in (32) check out (7) closet (6) complimentary (38) cost (15) deal (6) dinner (76) discount (6) food (86) front desk (56) gym (13) highway (17) hot tub (23) hotel (518) housekeeping (33) laundry (15) laundry room (7) lobby (21) location (106) lunch (7) manager (32) money (31) parking (39) pillow (11) pool (138) price (31) rate (33) recommend (49) restaurant (39) room (475) service (61) shower (21) shuttle (83) staff (201) street (23) suite (250) towel (47) tub (8) value (29) view (15) walk (58) wireless (7)

Service

Appears in 61 comments.

96% wrote positive comments about service

The following words were used in comments with Service:
clean (8) desk (6) excellent (8) food (6) free (7) good (7) great (9) hot (6) hotel (15) nice (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We found the service was excellent , not only at the front desk but from those that also worked hard to keep the eating areas clean and the kitchen staff were prompt and did an excellent job .

"Our Choice for Home away from Home... " Read full review on TripAdvisor 4/24/2012 Vote

2. Superb customer service to go along with a great, affordable hotel.

"Quality formula and customer service " Read full review on TripAdvisor 4/12/2012 Vote

3. Great service and the staff seemed to be really concerned that we were enjoying everything.

"Great hotel and value for money " Read full review on TripAdvisor 4/3/2012 Vote

4. The hotel and rooms are very clean, and the service was excellent.

"Excellent choice for Universal Studios " Read full review on TripAdvisor 3/23/2012 Vote

5. The staff were very friendly and the housekeeping service was impeccable.

"Great Location, excellent service " Read full review on TripAdvisor 3/21/2012 Vote

6. Service/staff were very helpful and satisfied our every request.

"Awesome place to stay at a great rate " Read full review on TripAdvisor 3/16/2012 Vote

7. I would personally like to thank (Maria, Alto and Max, whom I spoke to several times and thanked them for their dedication and great service) You are wonderful people who deserve a big raise!) My family appreciated your friendliness and welcoming smiles each morning we had our breakfast.

"Friendly and Great Hotel for Families on a Budget " Read full review on TripAdvisor 1/27/2012 Vote

8. Comfortable beds, plenty of hot water, good cleaning service, pleasant staff, and absolutely adequate hot breakfast.

"Good Value for Money " Read full review on TripAdvisor 1/1/2012 Vote

9. Free super star shutlle to Universal has limited departure and return times - only used once - but taxi or car service called by front desk was $7-$8 for 2 passengers before tip.

"Great stay " Read full review on TripAdvisor 12/22/2011 Vote

10. Great service and a good all around service made for a great stay.

"Three nights of great comfort! " Read full review on TripAdvisor 10/27/2011 Vote