Crowne Plaza Hotel Los Angeles - Intl Airport, Los Angeles, Service

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Rank

60th

Out of 700

Crowne Plaza Hotel Los Angeles - Intl Airport	Average Daily Rate: NA Check Rates

Hotel Class:

5985 West Century Boulevard

Los Angeles, 90045 View map

3-Star Hotel Rank: 21 of 84
Average review rating: 3.38

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (27) , MyTravelGuide (1451) , Travelocity (6) , TripAdvisor (495) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (24) bar (59) bath (11) bathroom (86) beach (29) bed (106) bill (19) breakfast (103) charge (26) check in (102) check out (23) check-out (10) complimentary (20) concierge (21) cost (32) deal (31) decor (11) dinner (28) discount (12) fee (14) food (86) front desk (89) hotel (805) housekeeping (19) lobby (74) location (91) manager (35) money (32) parking (98) pillow (23) pool (24) price (95) rate (81) recommend (44) restaurant (128) room (875) room service (15) service (137) sheets (14) shower (35) shuttle (172) staff (195) street (24) towel (28) tub (10) valet (18) value (22) view (22) walk (37) wireless (29)

Service

Appears in 137 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
excellent (13) food (10) free (11) good (20) great (26) hotel (28) lounge (7) need (9) nice (8) pleasant (6) quick (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I stayed at this hotel this weekend for a friends wedding, the customer service was awesome.

"Aaaaaahmazing customer service... " Read full review on TripAdvisor 5/22/2012 Vote

2. The front desk staff was sooo accomodating, Bergmen answered ALL of my questions without fail or attitude, the guest services staff were extremely helpful and even the valet staff were excellent.

"Aaaaaahmazing customer service... " Read full review on TripAdvisor 5/22/2012 Vote

3. Excellent customer service, prompt room service, the newly renovated rooms are very nice and there's a free shuttle to and from the airport.

"Best Night At LAX " Read full review on TripAdvisor 5/18/2012 Vote

4. We come to LA on business twice a month and find the convenience, value and service sets them apart from any other options in the LAX area.

"New Rooms, very nice people " Read full review on TripAdvisor 5/16/2012 Vote

5. Service was generally acceptable.

"Comfortable, well located " Read full review on TripAdvisor 5/7/2012 Vote

6. The gentleman that was running the breakfast was extremely attentive and provided great service to everyone in the lounge.

"Very well runned hotel " Read full review on TripAdvisor 4/17/2012 Vote

7. After this excellent service - the downside, or rather the JETSIDE.

"JETS ALL NIGHT " Read full review on TripAdvisor 3/29/2012 Vote

8. Also, the service was wonderful.

"Great experience! " Read full review on TripAdvisor 3/23/2012 Vote

9. Great service at this hotel.

"Crowne Plaza Hotel LAX " Read full review on TripAdvisor 3/14/2012 Vote

10. The front desk service and the food was great, mind you, but the rooms need some serious TLC, even the room wifi that you have to pay for kept cutting out.

"No royal treatment at the Crowne " Read full review on TripAdvisor 2/28/2012 Vote