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Rank
14th
Out of 197

Omni Boston

Average Price: $302  
 
Hotel Class:
60 School Street
Boston, 02108 View map  
4-Star Hotel Rank: 12 of 38
Average review rating: 4.04
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (85) , Expedia (118) , MyTravelGuide (819) , TripAdvisor (1400) , BedBugRegistry (1)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 62 comments. 
47% wrote positive comments about manager
The following words were used in comments with Manager:
generous (3)   guest (3)   helpful (7)   hotel (14)   housekeeping (3)   management (62)   nice (3)   problem (3)    
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1. All the hotel stuff were nice EXCEPT a front desk manager, his name is Louis.
"The front desk manager is so MEAN (Louis) " Read full review on TripAdvisor   2/23/2012 Vote      
2. We were celebrating our 25th anniversary during the trip and when we returned from dinner the hotel had sent up Champagne and 2 indivual Boston Cream Pie deserts accompanied by a hand written card from the manager wishing us a Happy Anniversary.
"Great hotel in the heart of Boston " Read full review on TripAdvisor   9/12/2011 Vote      
3. the Valet manager called today 9/11/11 to appologize and he was very nice.
"Awesome! " Read full review on TripAdvisor   9/12/2011 Vote      
4. This was actually a 3 and 1/2 star hotel, based on the poor service, unfriendliness, etc.Jeff, the manager, however was great---helped us out a lot with the room problem.
"Not truly a four star hotel. " Read full review on TripAdvisor   9/10/2011 Vote      
5. I asked for the manager, who was the ONE person ONLY who was pleasant and helpful the entire trip.
"Not truly a four star hotel. " Read full review on TripAdvisor   9/10/2011 Vote      
6. Our next visit the following year, we were welcomed by the manager in the key package along with 'and we've taken special care to see to it you had a bath mat since we know it was a concern of yours last time you were here.
"We won't stay anywhere else in Boston " Read full review on TripAdvisor   8/25/2011 Vote      
7. He said would let me into a king room for 20.00 so I layed a 20 bill on counter and he took It, Way to go Ryan Hotel Manager great customer service.
"Beware Booking Thru Third Party " Read full review on TripAdvisor   6/13/2011 Vote      
8. So I really hope the Hotel Manager does not respond and only mention the few positive remarks because I was overwhelmingly disappointed and will not be returning to this property.
"If your idea of customer service is no to every request, stay here! " Read full review on TripAdvisor   6/9/2011 Vote      
9. If you're reading this, Mr Manager, please know that you run a very beautiful, old-world-style hotel that really delivers.
"Beautiful decor, great location, friendly, polite staff, readily available amenities. " Read full review on TripAdvisor   3/13/2011 Vote      
10. However, the managers, Luis and Jeff, were awesome.
"Rocky start, perfect finish " Read full review on TripAdvisor   7/28/2010 Vote      
   
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