Fitzgerald Hotel Union Square, San Francisco, Complain

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OpinionWell
Rank

134th

Out of 493

Fitzgerald Hotel Union Square	Average Price: $130 Check Rates

Hotel Class:

620 Post Street

San Francisco, 94109 View map

2-Star Hotel Rank: 34 of 119
Average review rating: 3.15

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (12) , Travelocity (4) , TripAdvisor (102) , YahooTravel (12)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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abysmal (1) avoid (2) awful (3) bad (3) bare (1) bed bugs (9) complain (1) complaints (3) cramped (2) delay (1) difficult (1) dingy (1) dirt (1) dirty (4) disappoint (1) disgust (2) dismal (1) dump (1) expensive (2) filthy (2) hard (3) horrible (1) horror (1) insects (2) issue (4) itchy (1) lack (1) loud (2) nasty (1) noise (2) noisy (4) poor (4) pricey (2) problem (13) shabby (4) smell (4) smelly (1) tiny (11) too small (1) uncomfortable (1) unfortunate (1) unfriendly (1) unsafe (1) urine (1) worn (1)

Complain

Appears in 6 comments.

The following words were used in comments with Complain:
bed (4) charged (2) free (2) management (2) not (2) offers (2) room (4) upgraded (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Also, free internet (a friend staying at the nearby Hilton complained of an extra charge for connectivity there)--a plus.

"Convenient, clean, perfectly adequate, cool bedspread. " Read full review on Travelocity 4/1/2009 Vote

2. I complained that they should move me to another room (which really is no guarantee with bed bugs anyway), or offer to compensate me somehow, and the clerk told me to call the manager.

"Slept with bed bugs " Read full review on YahooTravel 10/29/2007 Vote

3. So my husband went down to complain to the manager, and he did get us one, but I was quite annoyed and dismayed that a customer could fall and the staff was that cavalier about it.

"A very mixed review " Read full review on TripAdvisor 3/16/2007 Vote

4. He said they had upgraded us, free of charge, to a queen bed, but this seemed suspicious to me, since it was only by going to our room that we discovered the one bed- in other words, they upgraded us before we complained? The best he could offer us was an upgrade to a king for 15 more dollars a day- at that point, I felt I was being lied to, and wasn`t about to give them any more money.

"A very mixed review " Read full review on TripAdvisor 3/16/2007 Vote

5. Response from front desk to my complain regarding AC not working: 'Well, it`s possible'.

"Very bad experience " Read full review on TripAdvisor 6/12/2005 Vote

6. Though some people may find the room small, there is not much room to complain given the prize we paid--average of $70 a night for 2 double beds, including breakfast.

"Wonderful Stay at the Fitzgerald--Excellent Value " Read full review on TripAdvisor 7/10/2003 Vote