6. This is a rare thing to be impressed by: the staff was in every respect incredibly well-spoken, courteous and warm (and not phony), every request was handled promptly (they do not provide robes and slippers in the rooms but you get them in about 60 seconds when you ask), and they were very well aware of who was in the hotel and where they were at all times, which means you can expect discretion and security and we like that.