The Horton Grand Hotel and Suites, San Diego, Cares

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OpinionWell
Rank

84th

Out of 517

The Horton Grand Hotel and Suites	Average Price: $227 Check Rates

Hotel Class:

311 Island Avenue

San Diego, 92101 View map

3-Star Hotel Rank: 42 of 101
Average review rating: 3.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Cares

Appears in 10 comments.

The following words were used in comments with Cares:
desk (2) does (2) hotel (4) liked (3) not (4) personable (2) staff (2) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I told him, that I dont want the car just my sweater, but he seemed too wrapped up in flipping the pages of a magazine to care and Emma the front desk clerk didn't care either.

"Cozy hotel with a wonderful location " Read full review on TripAdvisor 4/29/2012 Vote

2. Everybody working in the hotel and restaurant did everything possible to take care of our needs.

"Very quaint " Read full review on TripAdvisor 3/24/2012 Vote

3. Only one person working on at the front desk, and that person also has to take care of other stuff, like parking.

"Don't let the beautiful vintage trick you " Read full review on TripAdvisor 10/28/2011 Vote

4. Looks great on the outside, long lines at check in, a valet who does not care and service that is lackluster.

"GHASTLY DIRTY AND IN NEED OF RENOVATION " Read full review on TripAdvisor 8/14/2011 Vote

5. And when the toilet backed up and overflowed, housekeeping was right there to take care of it (once someone answered the phone).

"The only "grand" here is the amount it'll take out of your wallet. " Read full review on TripAdvisor 7/28/2011 Vote

6. It didn't feel like a historical building with history attached to age, it just felt old and run down like nobody wanted to take care of it but still wanted to make money off of it.

"$200/night for a bed and toilet " Read full review on TripAdvisor 12/11/2009 Vote

7. Not only do the valet people not care, the hotel staff doesn`t care and neither does HOTWIRE.

"Stay Clear-especially of you have a car to park " Read full review on TripAdvisor 1/1/2008 Vote

8. We spoke with the hotel manager about the problems he gave us, and he said he would take care of it.

"Customer Service was HORRIBLE " Read full review on TripAdvisor 10/10/2007 Vote

9. The hotel staff gave me the impression that they didn`t care if you return or not.

"No bang for your buck " Read full review on TripAdvisor 7/5/2005 Vote

10. WHO CARES??????.

"HORTON IS GRAND " Read full review on YahooTravel 2/15/2005 Vote