1. Usually, the booking entry tells you if the rate is non-refundable: 'However, this hotel (St Giles - The Tuscany New York) charges cancellation fees in accordance with its own cancellation policy (and this cost will be passed on to you): Cancellations or changes made after 4:00 PM ((GMT-05:00) Eastern Time (US & Canada)) on 12/29/11 will be subject to a 100% fee.