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Rank
19th
Out of 115

InterContinental Hotel Cleveland

Average Price: $245  
 
Hotel Class:
9801 Carnegie Avenue
Cleveland, 44106 View map  
4-Star Hotel Rank: 4 of 4
Average review rating: 4.24
OpinionWell Value Index: 1
Traveler reviews analyzed: BedBugRegistry (5) , MyTravelGuide (11) , TripAdvisor (89) , YahooTravel (1)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 18 comments. 
25% wrote positive comments about front desk
The following words were used in comments with Front desk:
complain (2)   customer (4)   desk (21)   elevator (2)   employee (2)   handicap (2)   management (5)   problem (3)    
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1. Everyone of the staff I came into contact with - the valets, bell captains, and front desk staff, we're fantastic and attentive.
"Excellent location for a conference " Read full review on TripAdvisor   4/16/2012 Vote      
2. The front desk was friendly, but told us nothing about the hotel and nothing about our room package which included breakfast.
"Pretending and Pretentious " Read full review on TripAdvisor   5/19/2008 Vote      
3. ' I stopped at the front desk before leaving, and they said that the $25 charge had not been removed and basically laughed at me for thinking it would be.
"Worst hotel experience I have ever had " Read full review on TripAdvisor   2/8/2012 Vote      
4. Only 2 people at the front desk on a Satuday late afternoon, so took a while to check in.
"Bumped from the Suites to this Hotel " Read full review on TripAdvisor   9/13/2011 Vote      
5. The front desk staff and bellmen were up to par, but the restaurant staff and maids were only OK.
"Good option, not great. " Read full review on TripAdvisor   8/10/2011 Vote      
6. When we arrived there was a long line at the front desk, only one staff member was working.
"Nice deal on priceline " Read full review on TripAdvisor   8/2/2011 Vote      
7. The other customer was being quizzed by the front desk staff: 'did you report this to the front desk?' Customer: 'no, I reported it to the housekeeping staff' desk clerk: 'well you should have reported it to the front desk' Customer: 'OK, I am reporting it to you now'.
"Convenient for Cleveland Clinic Visit " Read full review on TripAdvisor   7/6/2011 Vote      
8. From the bell captains, front desk and managers they are dedicated to making your staff extremely pleasant.
"The staff at the Intercontinental put Customers and Patients FIRST " Read full review on TripAdvisor   2/25/2011 Vote      
9. The front desk manager comes up with another employee and inspects the bed.
"STAY AWAY unless you like someone else's hair in your bed! " Read full review on TripAdvisor   1/22/2011 Vote      
10. We asked for a non-handicap accessible room away from the elevator and the front desk person switched our room with no problem.
"STAY AWAY unless you like someone else's hair in your bed! " Read full review on TripAdvisor   1/22/2011 Vote      
   
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