InterContinental Hotel Cleveland, Cleveland, Service

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Rank

19th

Out of 115

InterContinental Hotel Cleveland	Average Price: $245 Check Rates

Hotel Class:

9801 Carnegie Avenue

Cleveland, 44106 View map

4-Star Hotel Rank: 4 of 4
Average review rating: 4.24

OpinionWell Value Index: 1

Traveler reviews analyzed: BedBugRegistry (5) , MyTravelGuide (11) , TripAdvisor (89) , YahooTravel (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) bathroom (23) bathtub (2) bed (16) bill (7) breakfast (17) charge (16) check in (14) check out (3) check-out (3) complimentary (3) concierge (6) cost (9) deal (3) dinner (11) downtown (16) fee (4) food (20) front desk (18) gym (4) hotel (181) housekeeping (7) lobby (8) location (24) manager (25) mini-bar (3) money (7) parking (12) pillow (3) price (14) rate (14) recommend (14) restaurant (40) room (138) room service (7) service (45) sheets (11) shower (19) staff (47) street (3) suite (28) to park (2) towel (4) tub (9) valet (12) valet parking (4) value (2) view (7) walk (10) wireless (7)

Service

Appears in 45 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
best (3) better (3) charged (3) customer (4) excellent (3) food (4) guest (3) hotel (12) limo (2) location (4) most (3) night (3)

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1. We always stay on the 14th Floor which is where the Club Room is located, and it is simply the best for convenience, and service and a very safe, secure and peaceful place to stay.

"Wonderful stays at the IC Hotel at Cleveland Clinic " Read full review on TripAdvisor 3/14/2012 Vote

2. Limo service from the airport is excellent.

"Good for Clinic Visit " Read full review on TripAdvisor 2/27/2012 Vote

3. Downside is distance to quality venues for eating and shopping, however their concierge service is pleasant and helpful.

"Good for Clinic Visit " Read full review on TripAdvisor 2/27/2012 Vote

4. Internet service is free for Ambassador Club members.

"Good for Clinic Visit " Read full review on TripAdvisor 2/27/2012 Vote

5. The room, service and food were excellent.

"Excellent experience " Read full review on TripAdvisor 1/6/2012 Vote

6. The hotel overall has maintained and improved room comforts; technologies and food service.

"Club Lounge makes the stay perfect " Read full review on TripAdvisor 12/1/2011 Vote

7. I have stayed at Comfort Inns that had better customer service at a fraction of the cost.

"Some good and some bad " Read full review on TripAdvisor 11/16/2011 Vote

8. Secret Service and the police were securing the hotel for Ben Bernanke from the US Federal Reserve when I arrived.

"Great night's sleep, bring your wallet " Read full review on TripAdvisor 9/29/2011 Vote

9. Breakfast, tea service and cocktail hour each offered a great buffet/ drinks.

"Business & Pleasure " Read full review on TripAdvisor 9/28/2011 Vote

10. Impeccable Service, Incredibly Clean - and they KNOW Customer Service.

"The staff at the Intercontinental put Customers and Patients FIRST " Read full review on TripAdvisor 2/25/2011 Vote