Uncle Billy's Hilo Bay Hotel, Hilo, Front Desk

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Rank

5th

Out of 43

Uncle Billy's Hilo Bay Hotel	Average Price: $91 Check Rates

Hotel Class:

87 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 3 of 3
Average review rating: 2.8

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (50) , TripAdvisor (133) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (3) balcony (7) bar (6) bargain (4) bathroom (28) beach (6) bed (14) breakfast (55) cable (5) charge (3) check in (4) check out (3) checkout (3) complimentary (2) deal (2) decor (4) downtown (4) fee (3) food (17) front desk (12) hotel (184) laundry (3) lobby (16) location (29) manager (5) money (13) ocean (20) parking (29) pillow (3) pool (27) price (22) rate (6) recommend (10) refund (3) restaurant (22) room (138) service (9) sheets (11) shower (11) spa (2) staff (60) steam (2) street (10) to park (7) towel (6) tub (2) value (14) view (21) walk (10) wireless (8)

Front desk

Appears in 12 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (2) friendly (3) need (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk very friendly.

"A Big Let Down " Read full review on TripAdvisor 8/2/2011 Vote

2. The front desk agents were always very friendly and smiling, room location was spot on - we were close to the pool and shoreline, mini-mart was nice and they offer FREE parking and a FREE continental breakfast.

"Uncle Billy's Was Great! " Read full review on TripAdvisor 5/31/2010 Vote

3. The front desk staff were very courteous.

"Pretty god place to stay " Read full review on Expedia 6/3/2009 Vote

4. The front desk staff was exceptional at Uncle Billy's Hilo Bay Hotel.

"Great fun with Old Hawaii style " Read full review on Expedia 3/24/2009 Vote

5. Beware since their computers break down and the front desk will inform you to call a number to get connected to a help desk.

"Uncle Billys gave us the willies! " Read full review on TripAdvisor 7/31/2008 Vote

6. its out dated and nasty!my friend rented a room so that her and her bridesmaid cus get ready and be at the ceremony on time but and we explained to the manager at the front desk that they need a late checkout the following morning and if they needed to they wud pay any fees so she agreed and the next day at 12:00pm they were kicked out because the room was now booked and the housekeeper needed to clean it.

"ugh! hate it!!!!! " Read full review on TripAdvisor 11/2/2011 Vote

7. I work as a front desk agent at the Biltmore in Phoenix and know that you never have to pay for another room unless you book it.

"This place is scary " Read full review on TripAdvisor 2/28/2010 Vote

8. I walked down to the front desk to tell her what happened and she said it would be a while before someone could come up there.

"This place is scary " Read full review on TripAdvisor 2/28/2010 Vote

9. One more thing, don't ask the front desk for directions.

"Don't Do It " Read full review on TripAdvisor 5/17/2009 Vote

10. I told the front desk about this and all I got was an 'Oh, hmmmm.

"Stay Away! " Read full review on TripAdvisor 6/18/2007 Vote