Uncle Billy's Hilo Bay Hotel, Hilo, Service

OpinionWell's Blog

Home » United States » Hawaii » Hilo Hotels » Uncle Billy's Hilo Bay Hotel

OpinionWell
Rank

5th

Out of 43

Uncle Billy's Hilo Bay Hotel	Average Price: $91 Check Rates

Hotel Class:

87 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 3 of 3
Average review rating: 2.8

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (50) , TripAdvisor (133) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (3) balcony (7) bar (6) bargain (4) bathroom (28) beach (6) bed (14) breakfast (55) cable (5) charge (3) check in (4) check out (3) checkout (3) complimentary (2) deal (2) decor (4) downtown (4) fee (3) food (17) front desk (12) hotel (184) laundry (3) lobby (16) location (29) manager (5) money (13) ocean (20) parking (29) pillow (3) pool (27) price (22) rate (6) recommend (10) refund (3) restaurant (22) room (138) service (9) sheets (11) shower (11) spa (2) staff (60) steam (2) street (10) to park (7) towel (6) tub (2) value (14) view (21) walk (10) wireless (8)

Service

Appears in 9 comments.

33% wrote positive comments about service

The following words were used in comments with Service:
clean (2) good (4) hotel (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

1. All we wanted was a good bed on which to sleep, clean room, good shower after a long day sight-seeing, and good service.

"there is cheap and there is a good value. This place is cheap. " Read full review on TripAdvisor 9/7/2010 Vote

2. We found an IHOP and relaxed in a clean environment with good food, Kona coffee, terrific service, and made plans never to stay at Billy's again.

"Spend a bit more...get a lot more " Read full review on TripAdvisor 2/27/2009 Vote

3. Vacation help is available at the lobby - really nice personal service.

"Good hotel in Hilo " Read full review on Expedia 8/6/2008 Vote

4. I enjoyed this vacation and part of it is the great service this hotel gives .

"Good hotel in Hilo " Read full review on Expedia 8/6/2008 Vote

5. No room service, no concierge, or no spa, but a nice pool, tropical surroundings, but quaint and reliable service.

"Restful Real Hawaii Accomodations " Read full review on TripAdvisor 2/2/2012 Vote

6. The customer service I received that night from the hotel staff of 1, was excellent.

"Coqui Heaven " Read full review on TripAdvisor 2/1/2012 Vote

7. I was going to give Uncle Billy's a better review but the poor housekeeping services caused me to rate this much lower than I intended.

"It's a mixed bag " Read full review on TripAdvisor 3/30/2011 Vote

8. The service in the store is sometimes slow.

"Great Value and airy room with kitchenette. Funky Charm " Read full review on TripAdvisor 5/17/2012 Vote

9. Front desk service has a little lack of compassion for exiled kamaaina.

"Not What You'd Expect for the price " Read full review on TripAdvisor 3/28/2012 Vote