The Fairmont Kea Lani Maui, Wailea (Maui), Complain

OpinionWell's Blog

Home » United States » Hawaii » Wailea (Maui) Hotels » The Fairmont Kea Lani Maui

OpinionWell
Rank

1st

Out of 9

The Fairmont Kea Lani Maui	Average Price: $458 Check Rates

Hotel Class:

4100 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.41

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (80) , Travelocity (9) , TripAdvisor (1036) , YahooTravel (84)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (29) apologetic (7) avoid (12) awful (10) bad (65) big deal (12) chipped (8) complain (36) complaint (40) dated (36) difficult (8) dirty (27) disappoint (81) downside (10) expensive (169) frustrated (11) hard (43) hardly (17) hate (7) horrible (9) inconvenient (13) issue (55) lack (25) loud (25) mistake (8) mold (7) negative (47) noise (37) noisy (21) outdated (22) outrageous (7) overpriced (27) poor (17) pricey (56) problem (82) ridiculous (14) rock (18) rough (8) rude (14) shock (10) slow (28) smell (40) terrible (20) tiny (13) ugly (7) uncomfortable (11) unfortunate (21) worn (14) worst (10) wrong (21)

Complain

Appears in 60 comments.

The following words were used in comments with Complain:
beach (5) charged (3) customer (3) desk (3) food (4) hotel (8) liked (5) management (3) much (3) night (3) not (6) ocean (5) pool (5) price (6) rating (3) reviews (3) room (8) service (5) suite (3) view (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. We complained to the front desk and they gave us a new room the next day with a wonderful ocean view.

"Beautiful but pricey " Read full review on TripAdvisor 4/23/2012 Vote

2. We complained and they moved us and provided very generous compensation.

"Fairmont Kea Lani " Read full review on TripAdvisor 2/24/2012 Vote

3. I've read some reviews complaining about elevators being out of service and we found only one of the main lobby elevators not working.

"Another good visit to the Fairmont Kea Lani thanks to a great staff " Read full review on TripAdvisor 2/21/2012 Vote

4. I have to assume that was some kind of FU from the desk staff for daring to complain.

"Could have been great, but fell short " Read full review on TripAdvisor 2/20/2012 Vote

5. We complained and they agreed that we had a right to expect a hot tub at night and they adjust our room rate for the night.

"We liked better then the four seasons " Read full review on TripAdvisor 12/28/2011 Vote

6. I slept well in this suite, however my husband complained of noise caused by some kind of generator outside.

"Beatiful hotel, if only... " Read full review on TripAdvisor 12/13/2011 Vote

7. Our room was nice (partial view), the only complain I have is that the room smelled kind of damp from the humidity.

"I LOVE my stay at Fairmont...no resort fee! " Read full review on TripAdvisor 11/13/2011 Vote

8. I also heard another customer across from us complaining about her food too.

"Exceeded our expectations!! " Read full review on TripAdvisor 10/5/2011 Vote

9. The only issue I could perceive is the beeping that you could hear if you were @ the Adults only pool, from heavy equipment backing up (hardly anything to complain about, there are several other pools if it bothers you).

"First class hotel " Read full review on TripAdvisor 9/21/2011 Vote

10. It seems like the complainers expect the hotels to wipe there [--] for them to give a good rating.

"I don't understand what everyone is complaining about! " Read full review on TripAdvisor 6/2/2011 Vote