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OpinionWell
Rank
11th
Out of 700

w Hotel Los Angeles

Average Price: $353  
 
Hotel Class:
930 Hilgard Avenue
Los Angeles, 90024 View map  
4-Star Hotel Rank: 8 of 45
Average review rating: 3.63
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (5) , MyTravelGuide (2) , TripAdvisor (450) , YahooTravel (53)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 60 comments. 
74% wrote positive comments about front desk
The following words were used in comments with Front desk:
amazed (4)   concierge (5)   desk (65)   friendly (7)   great (10)   helpful (10)   hotel (7)   housekeeping (3)   management (3)   nice (5)   rude (5)   service (8)   staff (9)   suite (4)   upgraded (5)   valet (7)   welcoming (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The front desk and valet were all very friendly and welcoming.
"Great staff, great location, great feel, interesting rooms " Read full review on TripAdvisor   4/26/2012 Vote      
2. The front desk was very responsive when there were problems--which there were.
"Poor Quality Control, Good food, Good Service " Read full review on TripAdvisor   4/20/2012 Vote      
3. Concierge was helpful, front desk friendly and the bartenders were seasoned.
"Hip Hotel next to UCLA " Read full review on TripAdvisor   2/20/2012 Vote      
4. Tiffany at the front desk (I think that was her name) was the perfect blend of 'efficient yet thorough'.
"Husband didn't want to leave " Read full review on TripAdvisor   12/19/2011 Vote      
5. Also, Elizabeth at the front desk is SO great.
"Best staff ever!! " Read full review on TripAdvisor   11/14/2011 Vote      
6. Now with all of these minor nits, I did politely raise concerns with front desk etc. Each was met with a lovely smile, a knowing head-shake, and some charming lne about 'whatever weWhenever, what is your wish' or something.
"Mediocre Hotel with trendy aspirations that fails to deliver. " Read full review on TripAdvisor   9/25/2011 Vote      
7. The front desk agent, Gabriel, was super pleasant.
"Great front desk...Noisy plumbing. " Read full review on TripAdvisor   8/8/2011 Vote      
8. The day we checked out, the nice young man at the front desk was very helpful in correcting our bill and asked to make sure there wasn't anything else he could do for us.
"LOVED LOVED IT!! A definite must and superb service! We'll be back!! " Read full review on TripAdvisor   7/6/2011 Vote      
9. While we were checking in we mentioned it was our anniversary and the front desk upgraded our room (Awesome upgrade!) and we were greeted with champagne and chocolate covered strawberries in our room.
"Best Anniversary!! Thank you W! " Read full review on TripAdvisor   6/15/2011 Vote      
10. I brought all of this to the attention of the front desk attendant at the time, Heather, and she was more than helpful and was very willing to fix any of the issues that I had by moving me to a new room.
"Nice hotel, but not like other W Hotels. " Read full review on TripAdvisor   2/23/2011 Vote      
   
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